Customer Service Advisor

Ardonagh; Stevenage; On-site; GBP 20,000 - 25,000; Full time

Job summary

A customer service company in Stevenage is seeking a Customer Service Advisor to provide exceptional service over various channels. The role involves building relationships and taking personal responsibility for skill development. Ideal candidates will have a customer-facing background and a positive attitude. Benefits include 26 days holiday, career progression opportunities, and 24-hour wellbeing support.

Benefits

Holiday entitlement of 26 days plus bank holidays

Opportunities to progress across the group

Option to gain CII or ACII qualifications

Pensions scheme

24-hour physical and mental wellbeing support

One paid volunteering day annually

Spotlight Awards to recognize top talent

Qualifications

• Experience in a customer-facing role, preferably in retail or hospitality.
• Focus on delivering the best customer experience.
• Ability to work in a team and help others.

Responsibilities

• Provide customer service over phone, email, and web chat.
• Build relationships with customers and insurers.
• Take responsibility for personal development.

Skills

Customer communication

Attention to detail

Teamwork

Quick learning

Positive attitude

Job description

Do you have experience working in a customer-facing role? Are you looking for the next great move in your career? Then we have an exciting opportunity for you as a Customer Service Advisor within our friendly team based in Stevenage.

What does a Customer Service Advisor do?

• Provide excellent customer service to new and existing customers over the phone, email, and web chat.
• Build positive relationships with customers and insurers, providing advice and solutions.
• Take personal responsibility for your development and keep your knowledge and expertise up to date to ensure the best service.
• Work in a financially regulated environment, helping our company protect our customers.

What are we looking for in a Customer Service Advisor?

We welcome applications from those with retail, hospitality, or other customer-facing backgrounds. We provide comprehensive insurance-specific training when you join. We seek individuals focused on delivering the best customer experience, who enjoy working in a team, helping others, and supporting colleagues. Attention to detail, quick learning, and a positive attitude are essential.

In return, you will be supported by our Ardonagh family with opportunities to grow your career. We care about your wellbeing, and some benefits include:

• Holiday entitlement of 26 days plus bank holidays
• Opportunities to progress across the Ardonagh group
• Option to gain CII or ACII qualifications
• Pensions scheme
• 24-hour physical and mental wellbeing support
• One paid volunteering day annually
• Spotlight Awards to recognize top talent

#AIB

We are an equal opportunities employer committed to diversity, equity, and inclusion. We foster a work environment free from discrimination, inclusive, and supportive of all employees to reach their full potential.

Successful applicants will undergo employment checks, including employment verification, address, credit history, and criminal record checks.

Please note: The vacancy may close early if sufficient applications are received. No agencies, please.

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