Customer Service Advisor

Olleco; Southampton; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading recycling and renewable energy company in Southampton is seeking a Customer Service Advisor to provide excellent customer service and support. This role involves handling inbound and outbound calls and collaborating with operational departments to enhance customer satisfaction. Ideal candidates will have prior experience in customer service or sales and be proficient in communication. Join an inclusive team that values diverse backgrounds and fosters personal development.

Benefits

Pension

BUPA Medical Cash Plan

Life Assurance

Enhanced Maternity / Paternity pay

Employee Assistance Programme

Cycle to work scheme

Continuous learning opportunities

Qualifications

• Previous experience in a customer service or sales role, ideally phone based.
• Experience working on computer and phone systems.
• Ability to work in a busy office environment.

Responsibilities

• Deliver amazing customer service by building rapport with customers.
• Manage customer accounts proactively and resolve issues.
• Collaborate with the operations team for efficient service.

Skills

Customer service experience

Communication skills

Ability to follow processes

Computer literacy

Education

GCSEs in English and Maths at grade C / 4 or equivalent

Job description

Customer Service Advisor

40 hours per week, Monday to Friday 08 : 30-17 : 00

Merlin Quay, Hazel Road, Southampton, SO19 7GB

£26,416 basic per annum - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday + Bank holidays (rising with service), Enhanced Maternity / Paternity pay after qualifying service.

We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. As a Customer Service Advisor in our team, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.

Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.

The role includes :

This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.

• You’ll be delivering amazing customer service by building rapport with our customers
• There will be opportunities to grow the business and earn commission through the acquisition of new customers
• We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
• You’ll work alongside the operations team to make our service as efficient as possible while continuing to deliver an excellent service to our customers

What we are looking for :

• Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
• Previous experience of working on computer and phone systems
• The ability to follow and understand a set process
• Good written and verbal communication skills
• Ability to work in a busy office environment
• GCSEs in English and Maths at grade C / 4 or equivalent

What do we offer?

• A paid trial day see if you like us!
• We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally?
• Family leave enhanced maternity and paternity pay
• Wellbeing support free access to our Employee Assistance Programme
• Cycle to work scheme hire a bike and accessories, saving on tax and national insurance
• Colleague networks a range of forums and schemes that support social events and the local community
• Coaching, training and support if you have the right interpersonal skills we’ll help with the rest!
• And Much More!

To apply for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you.

Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.

Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator.