Customer Service Advisor

Government of The United Kingdom; South Shields; Hybrid; GBP 29,000; Full time

Job summary

A government authority in South Shields is seeking a Customer Service Advisor to deliver outstanding customer service and efficiently resolve inquiries. The role requires excellent communication skills and offers hybrid working opportunities. This permanent position promises 37 hours a week with a salary of £28,598 per annum.

Qualifications

• Excellent customer service skills.
• Ability to effectively resolve inquiries as the first point of contact.

Responsibilities

• Deliver high-quality assistance to customers.
• Resolve customer enquiries efficiently and effectively.

Job description

Customer Service Advisor

Overview

Customer Service Advisor (Town Hall, South Shields) £28,598 pa

Details

• Contract Type: Permanent
• Working Pattern: Full time
• Advert Start Date: 19/09/2025
• Advert End Date: 03/10/2025 12:00
• Salary: £28,598 pa
• Hours per week: 37
• Job Category: Admin/Secretarial/Customer Services
• Vacancy ID: 286234
• Employment Location: Town Hall, South Shields
• Post Number: CO03825
• Number of posts: 1
• Closing date: 3 Oct

Hours of Work

Monday to Friday between 10.30 am - 6.30 pm

You will provide an excellent customer focused service by delivering consistently high quality assistance to our customers by answering and resolving their enquiries as the first point of contact, and dealing with their requests for service efficiently and effectively.

This role is based within our Housing Contact Centre at the Town Hall, South Shields. Hybrid working is available.

For an informal discussion about this post, please contact Lynsey Robertson, Housing Customer Service Manager on [phone].

We offer an excellent benefits package and further information is available here.

We do not currently offer skilled worker visa sponsorship.

Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.

Closing date: Noon, Friday 3 October 2025.

Supporting documents

• Customer Service Advisor (Contact Centre) JD - 19.09.25.docx (63.72 KB)
• Customer Service Advisor (Contact Centre) PS - 19.09.25.doc (226.5 KB)
• Customer Services Advisor SI - 18.09.25.docx (82.84 KB)

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