Customer Service Advisor

Coburg Banks; Sheffield; Hybrid; GBP 27,000; Full time

Job summary

A respected law firm in the UK is seeking a Customer Service Advisor to join their team. In this hybrid role based in Sheffield, you will be the first point of contact for clients, providing exceptional service through various channels. Candidates should have prior customer service experience and excellent communication skills. The role offers a competitive salary of £26,707 plus benefits including a quarterly bonus and flexible working options.

Benefits

On target quarterly bonus

Flexible working options

Life assurance

Employee assistance program

Qualifications

• Previous experience working in a Contact Centre.
• Significant background in customer service.
• Confidence in handling difficult conversations.

Responsibilities

• Answer client calls and digital enquiries.
• Adhere to Data Protection regulations.
• Support clients to reach the right area of the firm.

Skills

Customer service experience

Strong IT skills

Excellent communication skills

Ability to handle sensitive conversations

Tools

Microsoft Office

Job description

Overview

Are you passionate about customer service, providing exceptional levels of client care and looking for an exciting new opportunity? An award-winning law firm with over 400 staff based in offices across the UK currently has opportunities for exceptional Customer Service Advisors to join the team.

Offering a salary of £26,707 plus benefits including on target quarterly bonus, the option to buy and sell holidays, company pension, sick pay, life assurance, employee assistance program plus much more. You would be joining one of the most respected law firms in the UK, recently ranked in the Best Workplaces for Wellbeing for Large Organisations 2024.

This is a hybrid role, you could work from the Sheffield office full-time or split your week working from the office and remotely after successful completion of training period. Full-time permanent role, 40 hours per week Mon-Fri within the hours of 8-6pm (with varying start times).

The Role

You\'ll be the first point of contact for clients, providing excellent service in every interaction through all communication channels made via the Contact Centre. You\'ll be joining a small team of around 30-60 colleagues. You\'ll be dealing with a variety of calls, so you\'ll need to take ownership of all queries and provide guidance and support with this.

Responsibilities will include:

• Answering internal & external client calls & digital enquiries for all areas of the firm
• Treating all calls confidentially and complying with Data Protection regulations
• Adapting to rotate across departments within the Contact Centre based upon client demand
• Supporting clients to get the relevant support they require either directly or supporting them to reach the right area of the firm to help them.

This is a great chance for confident individuals to utilize their excellent customer service skills in a high-volume call centre environment. To ensure you are an expert on all services you\'ll go on a comprehensive induction programme and will be supported by your colleagues to help you succeed.

The Candidate

• Previous experience working in a Contact Centre, perhaps working within legal services, financial services, insurance
• Significant experience in a customer service/client services background
• Confidence in handing difficult and sensitive conversations, excellent listening and questioning skills
• Strong IT skills, and a good understanding of Microsoft Office programmes
• Good communications skills, both written and verbal

The Package

Salary £26,707. You\'ll also get the following benefits with the role:

• A huge number of well-being initiatives to encourage positive mental health both in and out of the workplace
• Flexible working options to make sure that you\'re fully supported to work the way that best suits you
• On target quarterly bonus, the option to buy and sell holidays, sick pay, life assurance, employee assistance program

The Company

A highly respected and award-winning law firm in the UK, providing legal help and support for over 170 years. They are proud of their values and offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace.

Interested?

If you think you\'re right for this Customer Service Advisor role, then click the \"Apply Now\" button, send us your CV and we\'ll consider you for the first round of interviews. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.