Customer Service Advisor

Winner Recruitment; Sandwell; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading recruitment agency is seeking Customer Service Advisors in Sandwell to deliver exceptional service across multiple channels. Ideal candidates will have demonstrated experience in customer service and excellent communication skills. The role involves building relationships, resolving customer issues, and achieving performance metrics in a supportive team environment. Competitive benefits include subsidized canteen services and ongoing training.

Benefits

Paid Training

Subsidised hot canteen

Free car park

Free uniform

Onsite canteen

Qualifications

• Demonstrable experience working within a customer service role, ideally in a similar environment.
• IT and computer literate with exposure to in-house systems.
• Calm under pressure, capable of multi-tasking.
• Ability to analyze customer needs and provide appropriate solutions.

Responsibilities

• Deliver exceptional customer service across various channels.
• Actively listen to customer concerns and provide efficient resolutions.
• Build relationships with other departments to deal with queries effectively.
• Achieve all KPIs set by the Customer Services Management Team.

Skills

Excellent communication skills

Interpersonal skills

Attention to detail

Ability to work under pressure

Job description

Overview

Do you want to join a company that is recognised as one of the “1000 companies to inspire Britain”?

Winner Recruitment has an excellent opportunity for multiple Customer service advisors to join their prestigious client who has been awarded Service Provider of the Year. The Customer service advisors are to strengthen our high performing and friendly service team who put our customers at the heart of everything they do. Your primary responsibility will be to deliver the best customer service to our customers, working as part of a team to deliver the best customer centric service in the industry. You will deliver industry leading service to our customers with their collection and delivery needs, taking accountability to resolve any issues or complaints in a timely manner. Communication is essential in this role as you will need to build relationships across the business internally and with our customers.

Job description

Customer service advisors Job description:

• Deliver exceptional customer service across various channels (phone, email, chat).
• Actively listen to customer’s concerns, diagnose issues, and provide efficient resolutions.
• Possess a deep understanding of our products and services to answer questions accurately.
• Maintain a positive and professional demeanour while fostering strong customer relationships.
• Document customer interactions thoroughly and accurately in relevant in-house system/s.
• Proactively identify cases with a high number of contacts, isolate these and take ownership until the query is resolved.
• Take full ownership on any escalation until final resolution.
• Be the first point of contact for any customer complaints and/or callbacks as part of a complaint and/or escalation process.
• Regularly report key issues or escalations with significant business and/or press impacts or trends to the Central Customer Services Management Team.
• Build relationships with other departments to effectively deal with all queries in real time.
• Achieve all KPIs as set by the Customer Services Management Team.
• Work as part of a team to ensure great customer service delivery – every time.
• Demonstrate the core values and DNA of the business.

Requirements

• Demonstrate the core Client DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
• Excellent communication and interpersonal skills with the ability to establish rapport with a variety of customers and stakeholders at all organisational levels.
• Demonstrable experience working within a customer service role (ideally within a similar environment).
• IT and computer literate ideally with exposure to using in-house systems.
• Excellent verbal and written communication skills.
• Attention to detail with the ability to record data accurately and concisely.
• Calm under pressure, and able to multi-task whilst also thinking outside the box to achieve the best resolution for the customer.
• Ability to analyse customer needs and provide appropriate solutions.
• Ability to work at pace under pressure in a busy team environment.
• Excellent interpersonal skills able to build effective relationships with internal and external stakeholders.
• You will have to complete a criminal background check to be successful in this role.

Benefits

• Monday to Friday, 08:00-18:30 (staggered start times, 8-hour shifts)
• Subsidised hot canteen
• Friendly and approachable WINNER team is available to support your needs or queries
• Ongoing with the view to turn permanent member of the team
• Paid Training
• Weekly pay
• Full training provided
• Free car park
• Free uniform
• Onsite canteen
• Vending machines

If you are interested in this amazing opportunity, apply now to secure your role and one of our friendly team will call you in touch.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Winner Recruitment

Winner Recruitment is acting as an employment business about this vacancy