Customer Service Advisor

Manpower UK - RISE; Salisbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency in the UK is offering a Customer Service Advisor position in Salisbury. The role involves responding to customer inquiries through various channels and providing first-line IT support. Candidates should have excellent communication skills, a passion for customer service, and the ability to solve problems under pressure. Full training will be provided, making this a great opportunity to begin a career in technology. The position offers a salary of £12.60 per hour.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable, but full training will be provided.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance over the phone.
• Assign calls to the relevant support teams when needed.
• Keep customers updated on the progress of their request or incident.
• Contribute to team success by meeting agreed personal targets.

Skills

Excellent communication skills

Strong problem-solving skills

Ability to work independently

Willingness to learn and adapt

Confidence working under pressure

Job description

Job Description

Customer Service Advisor

Salary : £12.60 per hour (Living Wage Employer)

Location : Porton Down, Salisbury, SP4 0JQ

Hours : 35 hours per week, Monday to Friday, between 7am - 7pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you’ll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems / workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you’ll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you’re looking for a stepping stone into a career in technology, this could be your next move.

Interested? Apply today!