Customer Service Advisor

Interaction Recruitment; Salford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking an Inbound Customer Service Advisor for a renowned company in the Motoring industry located in Salford. You will be expected to handle customer calls regarding vehicle issues with empathy and professionalism. Excellent communication and customer service skills are essential for this role, which requires flexibility with shift availability. This position offers a competitive hourly wage plus a monthly bonus.

Qualifications

• Previous customer service experience is essential.
• Excellent timekeeping and punctuality are required.
• Professional telephone manner is necessary.

Responsibilities

• Answer inbound calls from customers.
• Resolve customers' vehicle issues via phone call.
• Provide high levels of customer service.

Skills

Customer Service

Communication

Empathy

Problem-Solving

Job description

Overview

£12.21 per hour plus monthly bonus

Must be fully flexible Monday to Sunday 6am-1.30am

35 hours per week

Based in Manchester (Media City)

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in Media City - Salford Quays in Manchester. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Manchester is ideally located in a central area which has exceptional public transport links via Tram, bus and Train

Role

We are currently recruiting for the RAC for a Call Centre Customer Service Advisor to join their Customer Service team. This role will see you dealing with customers currently having issues with their vehcile which are suspected to be able to be resolved remotely via phone call. Through excellent customer service and clear communication, you will aim to work with the customer to remotely remedy their issues.

Responsibilities

• Answering inbound calls from customers
• Answering any customer questions and providing high levels of customer service
• Resolving customers' vehicle issues via phone call
• Keeping the customer updated at all times

Requirements

To work in the RAC Customer Service department, we are looking for people who have exceptional Customer Service, Communication and people skills. You may be dealing with customers who are distressed from a roadside breakdown and as such, you will need to show empathy and a calming nature to ensure their safety and accuracy of information gathered :

• Previous customer service experience (essential)
• Excellent timekeeping and punctuality (essential)
• Excellent communication skills (essential)
• Professional telephone manner (essential)
• Call centre experience (useful)