Customer Service Advisor

Reed Specialist Recruitment; Saffron Walden; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading UK recruitment agency is seeking a Customer Service Advisor for a permanent position in Saffron Walden. The successful applicant will provide exceptional service to customers, handle inquiries and claims, and maintain high communication standards. Applicants should have customer service experience, excellent communication skills, and at least 5 GCSEs. The role offers an annual salary of £26,000-£30,000, along with benefits including health plans and 25 days of holiday.

Benefits

25 days holiday entitlement plus bank holidays

Health & Wellbeing plan

Pension Scheme with employer contributions

Qualifications

• Proven experience in a customer service role, desirably within the insurance industry.
• Excellent telephone manner and communication skills.
• Superb attention to detail and a flexible, people-oriented approach.

Responsibilities

• Provide outstanding service to both existing and new customers.
• Handle new sales inquiries, existing policy changes, and claims.
• Ensure a seamless customer experience by maintaining high standards.

Skills

Customer service experience

Communication skills

Attention to detail

IT proficiency

Education

Minimum of 5 GCSEs at grade C or above

Tools

Microsoft Office

Job description

Overview

Customer Service Advisor

Annual Salary: 26,000- 30,000pa (dependent on experience)

Location: Saffron Walden

Job Type: Full-time, Permanent

Working Hours: Monday to Friday, 9am to 5pm

REED Cambridge are delighted to be supporting a leading UK insurance company in their search for a Customer Service Advisor to join their Saffron Walden agency. With over 110 years of providing quality insurance products and services, they are committed to delivering exceptional service to their customers. This role offers an exciting opportunity to be part of a first-class team dedicated to excellence in customer service.

Responsibilities

• Provide outstanding service to both existing and new customers.
• Handle new sales inquiries, existing policy changes and claims with proactive enthusiasm.
• Ensure a seamless customer experience by maintaining high standards of communication and service.
• Work within a compliant environment, managing a complex workload and adhering to strict deadlines.
• Utilise various IT systems proficiently, including Microsoft Office, to manage customer interactions and data.

Qualifications

• Proven experience in a customer service role, desirably within the insurance industry
• Excellent telephone manner and communication skills.
• Superb attention to detail and a flexible, people-oriented approach.
• Ability to work to strict deadlines and manage a complex workload.
• Proficient IT user, quick to adapt to new systems.
• Minimum of 5 GCSEs (or equivalent) at grade C or above, including Maths and English.

Benefits

• 25 days holiday entitlement plus bank holidays.
• Health & Wellbeing plan.
• Pension Scheme with employer contributions.

This role is not just a job but a career opportunity within a supportive environment where you will receive full product and systems training.

How to apply

To apply for the Customer Service Adviser position, please submit your CV detailing your relevant experience and why you are interested in this role.