Customer Service Advisor

South West Recruitment; Ringwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Ringwood is seeking a full-time Customer Service Assistant to join a multi-channel Contact Centre. The role involves managing customer inquiries, handling orders, and providing excellent service while identifying upselling opportunities. Full training will be provided, and the position offers competitive pay and various benefits including holiday leave and training.

Benefits

Competitive salary

20 days paid holiday

Extensive training

Corporate discounts

Qualifications

• Strong customer service skills to effectively assist clients.
• Excellent verbal communication for handling inquiries.
• Ability to upsell and cross-sell products.

Responsibilities

• Act as a liaison between customers and the client.
• Handle incoming inquiries via phone and email.
• Document interactions accurately in the system.
• Collaborate with internal teams to resolve issues.

Skills

Customer service skills

Communication skills

Upselling skills

Problem-solving skills

Job description

Our established client based in Ringwood is looking to recruit a full time Customer Service Assistant to join a multi-channel Contact Centre. This inbound role involves handling new orders, customer service actions and upselling opportunities. Full training is provided for all elements of the role.

Key Responsibilities

• Act as a liaison between customers and the client, ensuring smooth communication and resolution of inquiries.
• Handle incoming inquiries via phone, email and other channels, providing timely and effective resolution.
• Document interactions accurately and update customer information in the company database.
• Collaborate with internal teams to provide comprehensive solutions and escalating issues when necessary.
• Maintain a high level of professionalism and adhere to company guidelines and policies.
• Upsell and cross‑sell on every opportunity presented to increase revenue.

Job Details

Job Title: Customer Service Assistant

Salary: £12.30 standard hours – £14.55 p / h out of hours (10pm to 8am)

Location: Ringwood

Hours: 40 paid hours per week.

Shifts: Rotating patterns between 8:00‑16:30, 9:30‑18:00, 15:30‑22:00 and 22:00‑8:00 out of hours.

Benefits

• Competitive salary + attractive overtime
• 20 days paid holiday + additional days based on length of service
• Excellent onsite training and induction
• Corporate & client discounts, including hairdressing, gym membership, restaurants & bars