Customer Service Advisor

NHS Professionals; Reading; On-site; GBP 26,000; Full time

Job summary

A leading health service provider in the UK is looking for a Trust Services Partner to deliver on-site support at the Royal Berkshire Hospital in Reading. The role involves building strong relationships with ward managers and flexible workers, ensuring satisfaction and promoting NHS Professionals. Ideal candidates will have excellent communication and organizational skills. The position offers 27 days annual leave, employee discounts, and a commitment to talent development.

Benefits

27 days annual leave

Employee discount schemes

Life assurance

Pension scheme

Qualifications

• Strong communication and relationship-building skills are required.
• Must be highly organized and have good diary management skills.
• Background in managing demanding work environments is essential.

Responsibilities

• Provide on-site customer support for Trust ward managers.
• Manage client relationships and promote NHSP during visits.
• Deliver expert advice for quick query resolution.

Skills

Strong communicator

Good relationship building

Highly organized

Diary management

Customer service background

Job description

Are you self-motivated and ready to be part of something exciting? Are you a good communicator and strong at building key relationships with stakeholders? If so, we have an opportunity that will offer you a rewarding career to work for a company where you can feel proud of your achievements daily and be valued part of a culture truly driven by care. As well a chance to work for an employer accredited as a fantastic workplace by the Top Employers Institute, NHS Professionals (NHSP) would be a great choice for you!

We are currently recruiting for a Trust Services Partner

37.5 Hours per Week / Monday - Friday On-Site (with hybrid working options).

Location: Royal Berkshire Hospital, Reading.

£26,000 per annum plus the opportunity to take advantage of a range of our unique Rewards and Benefits.

This is a critical role for the local NHS Trust. The Trust Services Partner provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful. You will be on site providing support to ward manager and workers will deliver expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with. You will manage client relationships by visiting wards to check in on ward manager and flexible worker satisfaction and promote NHSP to potential new workers during visits.

To be successful in this post you will need to:

• Be a strong communicator and good at building relationships
• Highly organised and committed
• Have strong diary management skills
• Have a background of managing a demanding and fast paced working environment
• Managing Multiple Stakeholders
• Excellent Customer Service Background and stakeholder management skills

In return for your commitment, we will offer you some fantastic benefits:

• Annual Leave – 27 days per year plus bank holidays, with the option to buy an extra 3 days each year.
• Employee Discount Schemes – Access to exclusive benefits such as the Blue Light Card (over 15,000 discounts online and on the high street) and the Beat reward and recognition platform with discounts on electricals, entertainment, travel and more.
• Star of the Month – Recognises colleagues who go the extra mile, awarding £100 worth of shopping vouchers.
• Generous annual leave allowance with ability to buy and sell – 27 days per year plus bank holidays.
• Commitment to talent management & development.
• Pension – We contribute up to 10% towards your pension if you join our stakeholder pension scheme.
• Life Assurance.
• Group Income Protection.
• Wellbeing Programme.
• Employee Assistance Programme.
• Employee Engagement & discounts platform.

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS. NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Mark and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment.

Equality, Diversity & Inclusion (EDI)

As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims:

• To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society.
• To proactively embed the EDI agenda in a meaningful way, in all that it does.
• To ensure we create a psychologically safe environment in which everyone can thrive and be at their best.
• To actively support and include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to meet the minimum criteria and choose to apply under the scheme.

We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.