Customer Service Advisor

Michael Page (UK); Oxford; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading company in the business services sector is seeking a Customer Service Advisor to join their Oxford team. You will be responsible for responding to customer inquiries, maintaining records, and enhancing customer satisfaction. This role offers a competitive salary and opportunities for career progression in a professional work environment.

Benefits

Quarterly bonus scheme

Opportunities for career progression

Training and development programmes

Comprehensive employee benefits package

Qualifications

• Previous experience in a customer-facing role, preferably in the business services sector.
• Strong communication skills, both written and verbal.
• Professional and approachable manner when dealing with customers.

Responsibilities

• Respond to customer inquiries via phone and email promptly.
• Resolve customer complaints or escalate as necessary.
• Maintain detailed records of customer interactions.

Skills

Communication

Problem Solving

Customer Focus

Time Management

Tools

CRM systems

Job description

• Parking on site
• two days a week in the office

About Our Client

This organisation is a medium-sized business in the business services sector. They are recognised for their commitment to providing exceptional services and maintaining a professional approach in all aspects of their work.

Job Description

• Respond to customer inquiries via phone, email, and other communication channels promptly and professionally.
• Provide accurate information about products and services to customers.
• Resolve customer complaints or escalate them to the appropriate department when necessary.
• Maintain detailed and accurate records of customer interactions in the system.
• Collaborate with other departments to ensure seamless service delivery.
• Proactively identify opportunities to enhance customer satisfaction and suggest improvements.
• Support the team in achieving departmental targets and goals.
• Stay updated on company policies, services, and offerings to ensure accurate communication with customers.
• Make outbound calls to prospect clients

The Successful Applicant

A successful Customer Service Advisor should have:

• Strong communication skills, both written and verbal.
• Previous experience in a customer-facing role, preferably in the business services sector.
• Excellent problem-solving abilities and a customer-focused mindset.
• Proficiency in using customer relationship management (CRM) systems.
• Ability to manage time effectively and handle multiple tasks efficiently.
• A professional and approachable manner when dealing with customers and colleagues.

What's on Offer

The successful Customer Service Advisor will receive:

• A competitive salary of approximately £25,000 to £26,000 per annum.
• Quarterly bonus scheme
• Opportunities for career progression within the business services industry.
• A supportive and professional work environment in Oxford.
• Access to training and development programmes to enhance skills.
• Comprehensive employee benefits package.

If you are enthusiastic about providing excellent customer service and are looking to grow within a reputable company, we encourage you to apply today!