Customer Service Advisor

Movianto; Normanton and Altofts; Hybrid; GBP 26,000; Full time

Job summary

A leading pharmaceutical supply chain partner is seeking a Customer Service Advisor in Normanton to support NHS customers. The role involves handling queries, confirming orders, and collaborating with internal teams to ensure service quality. Candidates must have previous experience in customer service, excellent communication skills, and the ability to work under pressure. This is a hybrid role with an annual salary of £25,126.41 and various benefits including gym memberships and generous leave policies.

Benefits

Discounted gym memberships

33 days annual leave

Holiday Purchase scheme

Flexible pay through Wagestream

Life Assurance

Employer Pension Contribution

24/7 GP and counselling services

Qualifications

• Strong verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Team player with excellent organisational skills.

Responsibilities

• Handling customer and client queries via telephone and email.
• Investigating and resolving delivery issues and order discrepancies.
• Liaising with Transport and Suppliers to ensure smooth service.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Microsoft Office proficiency

Organisational skills

Attention to detail

Job description

Are you a Customer Service Advisor looking for a new opportunity? Do you want to make a real impact in healthcare? We're looking for a Customer Service Advisor to join our team in Normanton, supporting the NHS Supply Chain.

This is a Hybrid role, where you will be 1 day in our Normanton office and four days homebased.

You will be working 10:00 - 18:00, Monday to Friday (37.5 hours a week) on an annual salary of £25,126.41 per annum.

Benefits

• No weekend or bank holiday working
• Discounted gym memberships
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycling to Work scheme
• Access to MyRewards, a benefits platform

Who we are

Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.

Purpose of the role

As a Customer Service Advisor, you will be the first point of contact for NHS Supply Chain customers, handling queries via telephone and email. Whether confirming orders, investigating delivery issues, or collaborating with internal teams, you'll play a key role in ensuring a seamless and efficient service. Your ability to resolve issues quickly and accurately will directly impact patient care by preventing service delays or failures.

How you will make an impact as a Customer Service Advisor at Movianto

• Handling customer and client queries via telephone and email
• Investigating and resolving queries such as:
  • Confirming orders
  • Delivery ETAs and late deliveries
  • Order cancellations, amendments, and backorders
  • Collections and delivery discrepancies
• Liaising with Transport and Suppliers to identify preventative and corrective actions
• Recording and processing collections, ensuring seamless communication with clients
• Logging and managing client/customer incidents in line with procedures
• Maintaining accurate records and working towards key performance targets
• Participating in process improvement projects and internal/external calls
• Ensuring all company quality procedures are followed at all times
• Providing flexibility to support other areas of the business as required

What it will take to thrive as a Customer Service Advisor at Movianto

• Previous customer service experience
• Strong verbal and written communication skills
• Professional and courteous telephone manner
• Competent in Microsoft Office and general computer skills
• Ability to work under pressure and meet deadlines
• A team player with excellent organisational skills
• Strong attention to detail with accurate data entry skills
• Passionate about delivering excellent customer service

If you're ready to take your customer service career to the next level while making a real difference in healthcare, we'd love to hear from you.

For more information or to apply, contact us at [e-mail].

Delivering healthcare across the nation - Movianto UK

Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition.

Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

Movianto / Walden Group apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto/ Walden Group.