Customer Service Advisor

TVS-SCS; Minworth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A service-oriented company in the United Kingdom is seeking a Customer Service Advisor in Minworth. The successful candidate will handle inbound calls, address customer inquiries, and contribute to operational improvements. The role requires effective communication and problem-solving skills, with an emphasis on maintaining high standards within the contact center. Benefits include a company pension, 25 days of holiday, and discounts on various services. Previous call center experience will be advantageous.

Benefits

Company pension

25 days holiday

Death in service scheme

Volunteering scheme

Employee recognition scheme

Gym discounts

Employee discounts on various services

Counselling and life coaching

Qualifications

• Previous experience in a call centre environment is preferred.
• Understanding of factors influencing operational performance.
• Ability to provide up-to-date information.

Responsibilities

• Answer inbound calls professionally.
• Respond to customer enquiries and complaints.
• Advise customers on company services and information.
• Identify and escalate priority issues.
• Update CRM with call notes.
• Maintain contact centre standards.
• Run daily stats and reports.
• Solicit customer feedback for improvements.
• Meet performance targets.

Skills

Call handling

Customer service

Problem-solving

CRM updating

Performance monitoring

Job description

Job Overview

London Docklands currently have a vacancy for the role of Customer Service Advisor. To successfully carry out this role you will be expected to answer incoming calls, place bookings using several booking platforms, respond to email enquiries / bookings, resolve ongoing issues, and be able to provide the most up to date information. The candidate would preferably have previous experience within a call centre environment, as well as an understanding in factors that influence and impact both operational performance and customer experience.

Job Responsibilities

• Answer inbound calls professionally
• Respond to customer enquiries and complaints
• Advise customers on company services and information
• Identifying, escalating priority issues to high level management
• Complete call notes when necessary and update CRM
• Maintain standards of excellence within the Contact Centre
• Run daily stats / reports
• Solicit customer feedback to help identify areas of improvements
• Meet performance targets for speed, efficiency, cost and quality

Qualifications and Skills

Benefits

• Company pension
• 25 days holiday
• Death in service scheme
• Volunteering scheme
• Employee recognition scheme

Employee Assistance Program including :

• Gym discount savings at over 3,000 health clubs, leisure centres and fitness studios across the UK
• Employee discounts on days outs, theme parks, attractions, hotels etc
• Guided Fitness videos (all levels) including HiiT etc
• Physiotherapy-led advice
• Counselling
• Advice & Life Coach portal with Mindfulness and meditation, Sleep Courses