Customer Service Advisor

LSL Property Services Plc; Metropolitan Borough of Solihull; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading property services company is seeking a Product Desk Consultant / Customer Service Advisor in Solihull to deliver exceptional customer service and product support. This hybrid role involves a mix of remote and office work, focusing on assisting brokers and promoting products. Candidates should have strong customer service and communication skills, with experience in a telephone-based role preferred. Salary ranges from £24,500 to £28,000, negotiable based on experience. Applications can be directed to the internal recruitment function.

Qualifications

• Customer Service experience preferably in the financial services sector.
• Strong IT skills and adaptability to new systems.
• Experience in a telephone-based role.

Responsibilities

• Provide exceptional customer service to brokers.
• Support brokers through various contact channels.
• Maintain up-to-date product knowledge.

Skills

Customer Service experience

Strong IT skills

Relationship building

Strong communication skills

Experience in a telephone-based role

Experience in financial services

Job description

Job Locations

UK-Solihull

Job Profile

Product Desk Consultant / Customer Service Advisor – Hybrid Solihull

PRIMIS Mortgage Network are the largest dedicated Mortgage & Protection Network in the UK with some 3000 advisors and circa 1000 AR partner firms nationally. PRIMIS form part of the LSL Property Services plc group.

We are recruiting for a new colleague to join our Product Desk Team (ask the experts). The team are an integral part of our relationships with our broker partners nationally.

To provide customer service excellence and product support (Mortgage and Protection).

The role is a hybrid role with circa 50 / 50 split of working from home / Solihull office (Birmingham Business Park). Initially the role will be fully office based.

The role is Full Time

Main Accountabilities :

• To provide exceptional customer service to brokers and the wider business to drive growth.
• To provide hands on support to brokers through inbound and outbound telephone contact as well as via other contact channels, such as email, social media, live chat etc
• To provide expertise on the entire product range and provide exceptional support to brokers as well as assisting in the promotion of lender / provider launches.
• Work with lender and provider contacts to ensure up to date product knowledge on all panel offerings, which in turn supports brokers. Attending industry events and Primis product events.
• Work with the Product Team Manager and internal teams to ensure the correct maintenance of products and sourcing systems, enabling brokers to transact business efficiently.
• Support the product line managers with MI and reporting expertise.
• Maintain broker facing product and proposition material to support broker expertise and knowledge.

Skills, Qualifications & Experience Required for the role :

• Customer Service experience
• Strong IT skills and be able to adapt to new systems quickly
• Experience of working in a telephone-based role
• Relationship building and strong communication skills
• Experience within a financial services environment- preferred but not essential as is the CeMAP qualification

Salary is between £24,500 and £28,000 per annum DOE and negotiable

Applications in confidence to James McNee of PRIMIS / LSL's internal recruitment function