Customer Service Advisor

HSS Hire Ireland; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment rental service in Manchester is seeking a Customer Service Advisor to join their hybrid work team. The advisor will ensure seamless communication between customers and suppliers, contributing to customer satisfaction. Candidates should have strong customer service skills, excellent communication abilities, and be effective multitaskers. This role offers training and development opportunities, as well as unique perks like a day off for your birthday and volunteering.

Benefits

Birthday leave

Paid volunteering day

Training and development opportunities

Wellbeing and healthcare support

Discounts and cashback offers

Access to flexible benefits

Qualifications

• Experience in handling customer requests within agreed SLAs.
• Ability to communicate effectively and build relationships.
• Comfortable multitasking in a fast-paced environment.

Responsibilities

• Respond to inbound enquiries and convert them into orders.
• Handle customer requests and logistics queries efficiently.
• Record actions on customer accounts for debt management.

Skills

Strong customer service experience

Excellent communication skills

Proven multitasking abilities

Attention to detail

Resilience and tenacity

Job description

Overview

Customer Service Advisor – Hybrid Working Pattern - Various Roles

At HSS ProService, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done.

We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.

The team you\'ll join

At HSS ProService Marketplace, we are growing our team and have vacancies across various teams including Sales, Key Accounts & Credit Control.

The impact you\'ll have

You\'ll be a crucial link between our customers and suppliers, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.

A typical day

Sales Roles

• Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact
• Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues and disputes at the front end of the transaction
• Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it

Credit Control - Entry Level

• Contact customers by telephone, email or letter regarding the collection of debt in accordance with the company policies and procedures
• Record all action taken on an account utilising the Debt Management system, following up calls and actions as agreed with the customer
• Work towards targets for cash collection to reduce outstanding debt exposure to the group

Customer Service

• Handling all customer requests within agreed SLAs and supporting any logistics queries
• Making recommendations to customers and supporting the ordering process
• Coordinating third-party carrier movements to ensure timely deliveries

What you\'ll bring

• Strong customer service experience
• Excellent communication skills for building lasting relationships
• Proven multitasking abilities and attention to detail
• Resilience and tenacity to thrive in a fast-paced operational environment

What you’ll get back

Join a forward-thinking team that\'s committed to transforming how businesses operate, using the latest technology and a bold vision. If you\'re passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to!
• One paid volunteering day each year to give back to your community
• Training and development opportunities to grow your career and skills
• Wellbeing and healthcare support - at work and at home
• A culture of revolution, driving digital change in a traditional industry
• Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
• Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more

Different Perspectives, One Platform

We’re not all the same—and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.

Whether you’re starting out, switching careers, or looking for your next big move—if you\'ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? That’s okay. We’d still love to hear from you. If you\’ve got any questions, email us at [e-mail] and one of our team will be happy to help.