Customer Service Advisor

Halfords; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in the UK is seeking a Customer Service Advisor in Manchester. In this role, you will be the welcoming face for customers, managing job bookings and addressing their technical concerns. Applicants should possess a proven track record in customer service, be IT literate, and hold a full driver's license with less than 9 points. The position offers competitive pay, a bonus scheme, and various employee benefits, including discounts and career progression opportunities.

Benefits

5.6 weeks' annual leave

Up to 50% off garage bills

Discounts on groceries and more

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate.
• Able to handle difficult situations professionally and calmly.
• Experience working towards and achieving targets.
• Must have a full drivers licence with less than 9 points.

Responsibilities

• Handle job bookings in the in-house system.
• Discuss technical concerns with customers.
• Provide excellent customer service as a welcoming face of Halfords.

Skills

Excellent customer service

IT literacy

Ability to handle difficult situations

Experience achieving targets

Experience in an Autocentre environment

Job description

£17,142.84 per annum + bonus

27 hours per week (This centre is closed on Sundays)

Earn extra with our refer a friend scheme – T&C’s Apply

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits Include :

5.6 weeks’ annual leave

Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores

Discounts on everything from groceries, shopping, insurance, days out, restaurants and more

Family & Friends Discount Events

Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme

Financial planning support via Wagestream - access up to 30% of your salary in advance

GP Access, 364 days a year, 24 hours a day

Join the Share save scheme with a 20% discount on shares

Health Cash Plan – to access wellbeing services and claim back healthcare costs

Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills and Experience

Proven track record of delivering excellent customer service

IT literate

Able to handle difficult situations professionally and calmly

Experience working towards and achieving targets

Ideally, experience in an Autocentre environment

Must have a full drivers licence with less than 9 points

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.