Customer Service Advisor

Ee; Maesycoed; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company in Cardiff is seeking a Customer Service Billing representative. This full-time, flexible role requires you to engage with customers over the phone, understand their needs, and provide effective solutions. The position offers a competitive starting salary of £25,087, with a potential rise after 9 months, and various employee benefits, including paid carer's leave and private healthcare options.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Qualifications

• Experience in customer service or similar roles is advantageous.
• Ability to adapt and learn quickly in a dynamic environment.
• Strong communication skills to engage customers effectively.

Responsibilities

• Speak with customers over the phone regarding their accounts.
• Listen to customer needs and find suitable solutions.
• Support customers through challenging situations.

Skills

Customer service skills

Communication skills

Resilience

Problem-solving

Job description

Where: Cardiff

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives

Hourly Rate: £12.82

Are you someone with a wealth of life experience that could help you navigate challenging situations? This could be resilience from raising a family or life skills built over years of building relationships. If so, you have transferable skills to succeed in a Customer Service Billing role with EE.

Join our Billing Team in Cardiff to make a difference. We need people like you to speak with customers over the phone about their accounts, listen to their needs, and work together to find the best outcomes.

We understand that life never stands still. Like most roles within EE, this opportunity offers flexibility. We’ll support your success by allowing you to schedule your own breaks, bank time, and the option of occasional home working.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 9 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, including Mobile and Broadband, saving hundreds of pounds annually.
• Support for career development to help you achieve your goals.
• Season Ticket Travel Loan to help pay for your commute upfront.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental for you and your family.