Customer Service Advisor

Pendragon Group; London; On-site; GBP 10,000; Part time

Job summary

Join Pendragon Group as a part-time Sell Your Car Advisor, where you'll assist customers in selling their vehicles. This role focuses on guiding customers through the selling process while conducting thorough appraisals. We are looking for a confident communicator with a customer service focus to thrive in our dynamic team environment.

Benefits

Bonus potential

Pension plan

Critical illness pay

Life assurance

Single health care

23 days holiday (pro rata)

Company discounts on used car purchases

Qualifications

• Experience in a process-driven environment required.
• Ability to work with minimal supervision is necessary.
• Flexible to work part-time shifts including weekends.

Responsibilities

• Guide and assist customers through the vehicle selling process.
• Conduct vehicle appraisals and maintain customer records.
• Convert customer appointments into vehicle purchases.

Skills

Customer engagement

Organizational skills

Time management

Attention to detail

Job description

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£26,000 basic salary and pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.

Are you a confident customer service superstar who’s passionate about cars? If so, we have a great opportunity for you to join the team as a part-time Sell Your Car Advisor.

As a Sell Your Car Advisor, you will be the main point of contact in our dealership for customers wishing to sell their vehicles, guiding and assisting them through the Sell Your Car process. Your main focus will be to purchase vehicles from our customers who make an appointment to see you and always be on the lookout for new business and booking in new appointments.

Requirements

So, what’s the deal?

• You’ll provide a hassle-free experience whilst guiding and assisting customers through the process and converting appointments into purchases;
• You’ll enjoy and be confident on the phone talking to our customers and enjoy working towards targets that give you the opportunity to earn more!
• You’ll conduct thorough vehicle appraisals, liaising with our head office buying teams to gain accurate valuations before presenting this to the customer;
• You’ll maintain customer records, complete purchase paperwork and ensure vehicles are brought into stock correctly using our DMS (Dealership Management System);
• You’ll be self-motivated and build effective relationships internally and externally;
• You’ll be flexible to work part-time on a shift pattern, including working weekends.

What does it take to be successful?

• Be able to confidently engage and build relationships with our customers
• Be driven to succeed in a fast paced, target orientated business environment
• Have the ability to work with minimal supervision
• Have experience in a process driven environment
• Great organisational and time keeping skills as well as experience using computer systems
• Have an excellent attention to detail

This position does require a full UK driving licence.

Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others.

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We are dedicated to igniting the spark of movement and exploration. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life’s fullest potential.