Customer Service Advisor

Avenue Scotland; Livingston; On-site; GBP 30,000 - 35,000; Full time

Job summary

A key client in construction in Livingston is seeking a Customer Services Advisor. In this role, you will support customers by managing inquiries and complaints, providing clear updates on progress. The ideal candidate should possess strong verbal and written communication skills, be empathetic, and proficient in using Microsoft Office, particularly Excel. This position offers a starting salary up to £35,000 depending on experience.

Qualifications

• Strong verbal and written communication skills.
• Ability to listen effectively and manage conversations.
• Patient and empathetic approach to customer needs.
• Proficient in Microsoft Office, particularly Excel.

Responsibilities

• Respond to customer enquiries via phone and email.
• Investigate customer queries and concerns.
• Manage complaints with empathy and professionalism.
• Update internal systems with accurate records.
• Proactively update customers on work progress.

Skills

Verbal communication skills

Written communication skills

Problem-solving ability

Organizational skills

Ability to listen effectively

Adaptability

Tools

Microsoft Office

Excel

Job description

Overview

We are pleased to be working in partnership with a key client within construction in Livingston and are looking for a Customer Services Advisor to join their team. In this role, you will play a key part in supporting our customers by managing enquiries and complaints relating to works carried out on behalf of our client, while providing clear and timely updates on progress.

Hours: 8am-4.30pm
Salary: upto £35,000 DOE in industry

The Role

You will be responsible for investigating and resolving customer queries, ensuring customers feel listened to, informed, and supported throughout their journey.

Key Responsibilities

• Responding to customer enquiries via phone and email in a professional and timely manner
• Investigating customer queries and concerns, identifying causes and agreeing appropriate resolutions
• Managing complaints with empathy and professionalism, turning challenges into positive customer experiences
• Keeping internal systems up to date with accurate records of customer communications
• Proactively updating customers on the progress of works
• Collecting, collating, and analysing data relating to customer enquiries and complaints to support continuous improvement

The ideal candidate

• Strong verbal and written communication skills
• Ability to listen effectively and manage conversations confidently, including in challenging situations
• Genuine understanding of customer needs
• Patient and empathetic approach
• Strong organisational skills
• Strong problem-solving ability
• Ability to manage a varied workload efficiently
• Adaptable and flexible in responding to a wide range of customer enquiries
• Comfortable using technology
• Proficient in Microsoft Office, particularly Excel
• Confident in building positive relationships both internally and externally

Please apply with an up to date CV or contact Millie for more information - (phone number removed)

INDPERM