Customer Service Advisor

Career Choices Dewis Gyrfa Ltd; Leek; On-site; GBP 25,000 - 28,000; Full time

Job summary

A local council in Leek is seeking a Customer Services Advisor to serve as the first point of contact for customers. Responsibilities include managing various inquiries through channels like phone, email, and face-to-face. The ideal candidate will have significant call center experience, strong communication skills, and proficient IT skills in Microsoft Office. This full-time permanent role offers a salary range of £25,583 to £27,254 with opportunities for career growth within a supportive team environment.

Qualifications

• Proven experience in a call center environment.
• Ability to deliver high-quality customer service.
• Strong communication skills and proficient in Microsoft packages.

Responsibilities

• Act as the first point of contact for customers.
• Handle a wide range of customer inquiries.
• Utilize various access channels for customer interaction.

Skills

Call centre experience

High quality customer service

Excellent communication skills

Good IT experience (Microsoft packages)

Job description

Location:

Leek, Staffordshire

Pay:

£25,583 to £27,254 per year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

29/01/2026

About this job

Customer Services Advisor Starting Salary: AG2 - £25,583-£27,254 per annum with the opportunity to progress within the role once fully trained Full time - 37 hours per week

• between 9am-5pm
• Monday to Friday.

Part time hours minimum of 30 hours per week.

Contract- Permanent Location: Leek & Buxton An exciting opportunity to come and work for the Customer Services Team within the Alliance of High Peak Borough Council and Staffordshire Moorlands District Council, As a Customer Service Advisor you will be the first point of contact for customers across the High Peak and Staffordshire Moorlands by dealing with a wide range of customer enquires for all Council services via a variety of access channels (contact centre, face to face, email and correspondence). The successful candidate will have call centre experience along with experience of delivering high quality customer service to internal and external customers with excellent communication skills and good IT experience of Microsoft packages.

For an informal discussion regarding this job please contact: Karen Lomas (Head of Customer Services)

Proud member of the Disability Confident employer scheme