Customer Service Advisor

Liberty; Knowsley; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the social sector is seeking a Customer Service Advisor. This role involves handling customer enquiries through various channels, ensuring exceptional service, and maintaining accurate records. Candidates should have strong IT skills and a background in customer service, with salary estimates reflecting the role's responsibilities and the competitive market.

Benefits

Pension scheme

23 days of Annual Leave, plus Bank Holidays

Cycle to Work scheme

Liberty Sense Awards

YuLife benefits including life insurance and health consultations

Online fitness programs

Medicash Health Cash Plan

Qualifications

• Experience in a customer service environment.
• Strong IT skills and proficiency with Microsoft Office (Outlook and Word).
• Call/service centre experience beneficial.

Responsibilities

• Deal with all incoming customer enquiries and service requests.
• Promote a customer-first culture and maintain service standards.
• Input and record customer information accurately.

Skills

Customer service experience

Strong IT skills

Microsoft Office proficiency

Job description

Social network you want to login/join with:

Responsibilities for the Customer Service Advisor will include:

1. Deal with all incoming and follow-up contact from customers who have an enquiry or service request.
2. Promoting a customer-first culture whilst ensuring that service levels and standards are maintained.
3. Be the first point of contact, liaising with customers via phone, email, Webchat.
4. Ensure all enquiries are resolved whilst providing exceptional customer service.
5. Input, collate, and record customer information accurately using a variety of IT systems, ensuring service level targets are actively worked towards and achieved.

What we are looking for in our ideal Customer Service Advisor:

Experience in a customer service environment, experience in operating computerized database systems, strong IT skills, and proficiency with Microsoft Office software (specifically Outlook and Word). Call/service centre experience and/or social housing experience would be beneficial.

We offer a range of benefits for a rewarding career including, but not limited to:

• Pension scheme
• 23 days of Annual Leave, plus Bank Holidays
• Cycle to Work scheme
• Liberty Sense Awards – employees nominated by colleagues for embodying Liberty values, with winners receiving a high street voucher
• YuLife benefits including:
• Life Insurance/Death in Service benefit – 2x annual salary
• Smart Health (24/7 UK-based GPs access)
• Best Doctors for second opinions on complex cases
• Mental Health Support, including 4-6 sessions with a psychologist or psychotherapist
• Online Health Check
• Nutrition consultations
• Online fitness programs
• YuMatter+ Employee Assistance Programme for mental, financial, and professional wellbeing, including up to 5 confidential counseling sessions
• Free will writing
• Reward scheme for healthy behaviors earning YuCoin for vouchers/rewards
• Exclusive membership and wellbeing discounts
• Medicash Health Cash Plan (optional, approx. £11.60/year, claims up to £996/year), covering dental, optical, specialist consultations, tests, scans, gym memberships, and discounts on cinema, travel, holidays, and retail.