Customer Service Advisor

Page Personnel; Kingston upon Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Kingston upon Thames is seeking a dedicated customer service professional to join their team. The role involves responding to customer inquiries, resolving complaints, and maintaining product quality standards. Ideal candidates will have strong communication skills, attention to detail, and proficiency in CRM software. This is a permanent position with a supportive company culture and opportunities for growth.

Benefits

Opportunities for professional growth

Supportive company culture

Convenient transport links

Qualifications

• Strong communication and problem-solving skills are essential.
• Attention to detail necessary for managing multiple tasks effectively.
• Proficiency in using CRM software is required.

Responsibilities

• Respond promptly and professionally to customer inquiries via email and phone.
• Investigate and resolve customer complaints while adhering to company policies.
• Monitor and assess product quality, ensuring compliance with internal standards.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

CRM software proficiency

Ability to manage multiple tasks

Job description

About Our Client

This organisation operates within the FMCG industry and is recognised for its commitment to delivering high-quality products. As a small‑sized company, it prides itself on fostering a collaborative environment and maintaining a strong focus on customer care and product excellence.

Job Description

• Immediate start
• Looking to break into customer service?
• Respond promptly and professionally to customer inquiries via email and phone.
• Investigate and resolve customer complaints while adhering to company policies.
• Monitor and assess product quality, ensuring compliance with internal standards.
• Maintain accurate records of customer interactions and quality checks.
• Collaborate with internal teams to identify and implement process improvements.
• Prepare reports on customer feedback and quality performance for management review.
• Assist in developing and updating customer service and quality procedures.
• Support the training of team members on quality and customer care best practices.

The Successful Applicant

• Strong communication and problem‑solving skills.
• Attention to detail and the ability to manage multiple tasks effectively.
• Proficiency in using customer relationship management (CRM) software.
• A proactive attitude towards identifying and implementing improvements.

What's on Offer

• A permanent role with opportunities for professional growth.
• A supportive and collaborative company culture.
• An office location in Kingston upon Thames with convenient transport links.