Customer Service Advisor

Pertemps; Kegworth; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A logistics company in Kegworth is seeking Customer Service Advisors to be the first point of contact for customer shipping requests. This role involves managing inbound calls and providing detailed information through various channels. Ideal candidates should possess excellent customer service experience and communication skills. The position offers a hybrid working model with operational hours from 09:00 to 20:15 on weekdays, requiring one Saturday every six weeks. Competitive pay at £14.72 per hour.

Qualifications

• Excellent customer service experience is required.
• Strong understanding of customer service processes is needed.
• Consistently providing a high level of service is a must.

Responsibilities

• Managing inbound calls from worldwide clients handling shipment requests.
• Building rapport with customers and establishing their needs.
• Maximizing up-selling opportunities while ensuring informed choices.

Skills

Excellent customer service experience

Strong understanding of customer service processes

Excellent communication skills written and verbal

Ability to adapt to change

Experience of working with MS Word and Excel

Job description

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web‑Chat etc.

Hybrid working 1 week in the office, 1 week working from home - dates to be determined after Training is completed and Manager has signed off.

Operational Hours - 09:00-20:15 (8hr Shift) - Monday to Friday with 1 in 6 Saturday (Saturday operational hours - 08:00-14:30)

Location : - East Midlands Airport

Pay Rate : - £14.72 p/h

Training - 2 weeks on site

Job Role : -

Your key responsibilities, which are not exhaustive and not limited to include :

• Managing Inbound calls to the business from Worldwide clients handling shipment requests
• Building rapport with customers and establishing their needs
• Deliver a consistent call flow, giving the customer the confidence in the information provided
• Maximise up selling opportunities whilst ensuring the customer has an informed choice

Key Skills :

• Excellent customer service experience
• Strong understanding of customer service processes
• Consistently providing a high level of service
• Excellent communication skills written and verbal
• Ability to adapt to change
• Ability to work as part of a team as well as independently
• Experience of working with MS Word and Excel

This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process

If you have the right skills - Please click Apply, submit your CV to [e-mail] or call 01509 213000