Customer Service Advisor

Tennial Personnel; Ipswich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a proactive Customer Service Advisor to join a client's team in Ipswich. The full-time position entails providing outstanding customer service, processing records, and managing enquiries in a fast-paced environment. Candidates should have previous experience in customer service, strong organisational skills, and basic IT proficiency. This role is temporary-to-permanent following a probation period.

Qualifications

• Previous experience in a customer service or administration role.
• Basic IT proficiency.
• Capability to manage customer enquiries and complaints.

Responsibilities

• Provide outstanding customer service to clients.
• Accurately process and maintain customer records.
• Manage and resolve customer enquiries and complaints.
• Offer clear information regarding services.
• Support departmental operations and administration tasks.
• Collaborate with team members to achieve targets.

Skills

Excellent communication and interpersonal abilities

Calm, professional approach under pressure

Strong organisational skills

Ability to work independently and collaboratively

Education

GCSE'S in English and Maths

Tools

Microsoft Office

Job description

Overview

Tennial Personnel are seeking a proactive and customer-focused Customer Service Advisor to join our client's team based in Ipswich. This role is offered on a temporary-to-permanent basis, following a successful 12-week probation period.

The position is full-time, 37 hours per week across 5 days, with Monday, Friday, and Saturday as essential working days, plus two additional weekdays (chosen from Tuesday, Wednesday, or Thursday) and one weekday off.

Responsibilities

• Provide outstanding customer service to clients and visitors in person, by phone, and via email.
• Accurately process and maintain customer records and documentation.
• Manage and resolve customer enquiries and complaints in a professional and timely manner.
• Offer clear and accurate information regarding services, policies, and procedures.
• Support departmental operations, including scheduling, administration, and general office tasks.
• Collaborate effectively with team members to achieve service standards and performance targets.

Skills Required

• Excellent communication and interpersonal abilities.
• Calm, professional approach when working under pressure.
• Strong organisational skills with keen attention to detail.
• Capable of working both independently and collaboratively within a team.

Qualifications Required

• Previous experience in a customer service or administration role (face to face, telephone or office based).
• Basic IT proficiency, including Microsoft Office.
• GCSE'S (or equivalent) in English and Maths preferred.

Keywords: Customer Service, Administration, Office