Customer Service Advisor

DPDgroup; Hull and East Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading logistics provider in Hull is seeking an experienced Customer Services Advisor to join their dedicated team. In this role, you will assist both internal and external customers with their parcel collections and deliveries. Your responsibilities will include resolving delivery queries, investigating missing parcels, and promoting company services. Ideal for candidates who thrive in a customer-focused environment and enjoy problem-solving.

Responsibilities

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD).
• Carrying out thorough investigations for missing parcels and resolving delivery disputes.
• Promoting company products and services to new and existing customers.

Job description

Overview

Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues. You'll also be focussed on;

Responsibilities

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers