Customer Service Advisor

Allied Vehicles Ltd; Glasgow; On-site; GBP 25,000; Full time

Job summary

A specialist vehicle manufacturer in Scotland is hiring a Customer Service Advisor for a 9-month temporary position. The role involves handling customer inquiries, providing support for service issues, and maintaining accurate records. Ideal candidates will have experience in customer service, excellent communication abilities, and proficiency in Microsoft applications. The company offers a competitive salary and a robust benefits package including generous annual leave and continuous development opportunities.

Benefits

25 days of holiday plus 8 bank holidays

Group life scheme

Annual salary reviews

24/7 Health Support

Industry-leading perks and discounts

Free staff parking

On-site cafeteria

Cycle-to-work scheme

Frequent learning opportunities

After-sales discounts

Long-service awards program

Qualifications

• Experience of working in a similar role, including dealing with both inbound and outbound customer service.
• Strong communication skills both written and verbally.
• Proficient in the use of Microsoft packages – e.g. Word, Excel and PowerPoint.

Responsibilities

• Handle inbound / outbound customer service enquiries.
• Investigate customer queries within agreed authority.
• Update relevant systems with details of interactions.
• Utilise complaint information to improve service.

Skills

Experience in customer service

Strong communication skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft PowerPoint

Tools

Salesforce

Job description

Customer Service Advisor

At Allied Vehicles we design, develop, and manufacture a wide range of specialist vehicles, including wheelchair accessible vehicles, taxis, and minibuses.

In addition to manufacturing vehicles, we also offer a range of aftersales services (onsite and mobile), including servicing, repairs and maintenance and we are Scotland’s largest independent parts distributor.

We are a driven, high performance, family business, that achieves our goals through engaging our people and maximising opportunities.

Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.

We are now recruiting for a Customer Service Advisor to join our Customer Service department. This will be a 9-month temporary post to cover maternity leave.

You will be required to assist with internal and external customer related enquiries.

Hours of work are Monday to Friday, 9am – 5.30pm and the salary is £24,884.78 per annum.

This position provides an excellent opportunity to become part of a forward-thinking and dedicated company.

Why Join Us?

We believe in taking care of our people, and that’s why we offer a fantastic benefits package designed to support your well‑being, career growth, and lifestyle :

• Generous Annual Leave : Enjoy 25 days of holiday, plus 8 bank holidays.
• Financial Security : Access our group life scheme and annual profit share.
• Competitive Growth : Annual salary reviews to ensure you're rewarded for your contributions.
• 24 / 7 Health Support : GP24 by HealthHero provides virtual GP services and second opinions for you and your family, 24 / 7 / 365.
• Benefits package : Enjoy industry-leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through OctopusEV.
• Convenient On-Site Facilities : Free staff parking and an on‑site cafeteria for your convenience.
• Sustainable Travel : Save on your commute with our cycle‑to‑work scheme.
• Continuous Development : Frequent learning opportunities to help you grow professionally.
• Exclusive Discounts : Take advantage of after‑sales discounts for yourself, friends, and family.
• Recognition and Rewards : Celebrate your success with our company values and long‑service awards program.

The main duties of the role are:

• Handle inbound / outbound customer service enquiries from Allied Mobility and Cab Direct customers to ensure customers are receiving the right level of support.
• Investigate customer queries within agreed authority, liaising with relevant information to ensure fair decisions / resolutions are provided.
• Update relevant systems with details of interactions to ensure accurate record keeping.
• Utilise complaint information records to form feedback reports to improve service and standards where appropriate.

To be effective in this role, you will have :

• Experience of working in a similar role, including dealing with both Inbound / Outbound customer service.
• Strong communication skills both written and verbally.
• Proficient in the use of Microsoft packages – e.g. Word, Excel and PowerPoint.

Experience of complaint handling and of using a Salesforces system would be advantageous but is not essential.

We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability, have the opportunity to thrive. We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond. We will offer a guaranteed interview to any applicant who considers themselves to be disabled, and who meets the requirements for the post.

We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.