Customer Service Advisor

The New Homes Group; Gateshead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent property management firm in Gateshead is seeking a Customer Service Advisor to provide excellent property management and tenancy administration support. The ideal candidate will have outstanding customer service skills, be detail-oriented, and possess solid administration skills. This role offers a competitive salary and numerous benefits, including industry-leading training, career progression opportunities, and a supportive work environment. Join a team that values collaboration and employee well-being.

Benefits

Competitive starting salary

Industry leading training and development

Support in training towards ARLA qualifications

23 days holiday plus additional with service

Clear career progression opportunities

Collaborative, rewarding and fun environment

Team incentives

Company Pension

Life Insurance

24/7 health coverage for employees and family

Employee discounts and Wellness programme

Enhanced maternity and paternity leave

Qualifications

• Strong customer service skills are essential.
• Ability to manage detailed administration effectively.
• Excellent communication capabilities, both verbal and written.

Responsibilities

• Consult with contractors to ensure repair/maintenance works are carried out.
• Ensure property visits and checks are performed regularly.
• Claim for repair/maintenance work under insurance when viable.
• Instruct relevant payments regarding contractors and landlord bills promptly.

Skills

Outstanding Customer Service skills

Detail oriented

Organised

Solid administration skills

Excellent verbal communication skills

Excellent written communication skills

IT literate (MS Office, internet, email systems)

Job description

Customer Service Advisor

Do you want to work for a company that is in The Times 26 best very big organisations to work for 2025?

We’re looking for a passionate customer service professional to complement our established team based within our Lettings Centre in Gateshead. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

We are looking for an outgoing, confident and driven person who will take charge of a portfolio and push for the best possible outcomes for our customers.

Benefits of a Customer Service Advisor

• Competitive starting salary
• Industry leading training and development
• Support in training towards ARLA – NFOPP qualifications
• Starting with 23 days holiday plus additional for length of service, plus a day off for your birthday.
• Clear career progression opportunities
• Collaborative, rewarding and fun environment
• Team incentives
• Company Pension
• Life Insurance
• 24/7 AIG Smart Health (including virtual GP) coverage for you and your family
• Employee discounts and Wellness programme
• Enhanced maternity and paternity leave

Duties of a Customer Service Advisor

• Consult with contractors to ensure repair/maintenance works, safety inspections are carried out
• Ensure routine and additional property visits and checks are carried out
• Where possible and financially viable for the client, to claim for repair/maintenance work under insurance
• Ensure that the relevant payments are instructed promptly and properly regarding contractors, deposits, and landlord bills

Skills and experience of a Customer Service Advisor

• Outstanding Customer Service skills
• Detail oriented, organised and solid administration skills
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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