Customer Service Advisor

Manpower UK Limited; Fareham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in Fareham is seeking a Customer Service Advisor to provide 1st line IT support. You will be the first point of contact for customers, ensuring a great service experience through various channels. The ideal candidate has excellent communication skills, a passion for customer service, and strong problem-solving ability. Previous customer service experience is preferred, but full training will be provided for the right candidate. The role offers a competitive salary and a great opportunity for career growth.

Benefits

Competitive salary

Full training provided

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable but full training will be provided.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice over the phone.
• Assign calls to relevant support teams when needed.
• Keep customers updated on progress.

Skills

Excellent communication skills

Passion for delivering great customer service

Adaptability

Problem-solving skills

Confidence under pressure

Job description

Overview

Customer Service Advisor at Capgemini. Salary: £12.60 per hour (Living Wage Employer). Location: Portsdown West, Fareham, PO17 6AD. Hours: 35 hours per week, Monday to Friday, between 7am – 7pm.

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you're looking for a stepping stone into a career in technology, this could be your next move.

Interested? Apply today!