Customer Service Advisor

Manpower UK Ltd; Fareham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Fareham is seeking a Customer Service Advisor to respond to customer requests via phone, email, and web chat. The ideal candidate will possess excellent communication skills and a passion for customer service. This role involves logging and resolving customer issues effectively, while contributing to team success. Offering a competitive hourly rate of £12.60, this positions a great stepping stone in a customer-focused career.

Qualifications

• Strong verbal and written communication skills are essential.
• A passion for delivering excellent customer service.
• Ability to work both independently and collaboratively in a team.

Responsibilities

• Respond to customer requests via phone, email, and web chat.
• Log all requests using call logging software.
• Resolve issues or provide advice over the phone.

Skills

Excellent communication skills

Problem-solving skills

Ability to work under pressure

Willingness to learn and adapt

Teamwork

Job description

Overview

Job title: Customer Service Advisor

Location: Portsdown West, Fareham, PO17 6AD

Salary: £12.60 per hour (Living Wage Employer)

Hours: 35 hours per week, Monday to Friday, between 7am - 7pm

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

What you\'ll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

Interested? Apply today

If you\'re looking for a stepping stone into a career in technology, this could be your next move.