Customer Service Advisor

PiLON Ltd; England; On-site; GBP 28,000 - 30,000; Full time

Job summary

A trusted construction company based in Hemel Hempstead seeks a dedicated Customer Service Advisor. You will be the first point of contact, managing incoming calls and addressing complaints. The ideal candidate will have experience in customer service, strong communication skills, and a proactive approach to problem-solving. Benefits include 23 days of holiday, a referral reward scheme, and opportunities for personal development within a supportive team.

Benefits

23 days of holiday per year

Up to £2,000 reward for recommendations

Significant savings on shopping

Friendly office environment

Annual training budget

Qualifications

• Previous experience dealing with customer complaints, ideally as a call operator or receptionist.
• Ability to remain calm and composed in challenging situations.
• Familiarity with office software applications.

Responsibilities

• Answer incoming calls courteously and professionally.
• Manage complaints from start to finish.
• Provide daily reports and updates to the designated manager.
• Transfer calls to appropriate departments.
• Accurately record messages for follow-up.

Skills

Customer complaint handling

Strong verbal communication

Interpersonal skills

Basic computer skills

Problem-solving

Job description

Salary Range: £28,810 to £30,000 per annum, depending on experience

Location: Hemel Hempstead, HP2 7BE
Role Type: Permanent, Full-Time

Are you an enthusiastic and resilient individual with a passion for delivering exceptional customer service?

We’re looking for a dedicated Customer Service Advisor to join our team in Hemel Hempstead. In this crucial role, you’ll be the first point of contact for our customers and residents, handling phone calls, managing complaints, and ensuring all issues are addressed and solved.

Main Objectives of the Role:

• Answering incoming calls courteously and professionally, providing a positive first impression of our company
• Managing complaints from start to finish, ensuring a satisfactory process for all parties involved
• Providing daily reports and updates to the designated manager
• Transferring calls to the appropriate departments
• Accurately recording messages and important details for follow‑up
• Providing accurate information and assistance to callers, ensuring their inquiries are handled promptly
• Assisting with daily administrative tasks to ensure the smooth operation of our office

Do You Have What It Takes?

• Must have previous experience dealing with customer complaints, ideally in a call operator, receptionist, or similar role
• Strong verbal communication skills with a clear speaking voice and the ability to remain calm and composed when dealing with upset residents
• Excellent interpersonal skills with a customer service‑oriented approach
• Basic computer skills and familiarity with office software applications
• A positive, proactive approach to problem‑solving and the ability to learn quickly

Why join us? Here are some of the brilliant benefits you could get as a Site Manager:

• 23 days of holiday per year, excluding Bank Holidays ( + get more days with length of service)
  
• Up to £2,000 reward for successful recommendations as part of our referral scheme
• Significant savings on daily shopping through our benefits portal
  
• A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
  
• A supportive culture and a great team with exceptional talent and experience
• Trained Mental Health First Aiders support
• Annual training budget so you can focus on your personal and professional development and much more…
  

About us:

At PiLON, we’re more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we’re excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together!

Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector.

If you are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you’ll work with a team that has a strong sense of motivation and pride in what we deliver.