Customer Service Advisor

Acu-IT.net; East Kilbride; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading dairy company in East Kilbride is seeking a Part-Time Customer Service Advisor to join their team. The role involves accurately capturing customer orders, maintaining communication, and ensuring customer satisfaction. Ideal candidates will have proven customer service experience and strong communication skills. The position offers 27.5 hours weekly with competitive salary, bonuses, and flexible benefits. If you thrive in a fast-paced environment and enjoy collaborative work, apply today to be a part of their mission.

Benefits

Competitive salary and bonus scheme

Contributory pension plan

Generous annual leave

Employee Assistance Programme

Flexible benefits programme

Discounts at over 800 retailers

Qualifications

• Proven customer service experience required.
• Strong verbal and written communication skills necessary.
• Ability to handle customer concerns calmly and professionally.
• Efficient in call handling and capable of multitasking.
• Proficient in using Microsoft Word and Excel.
• Logical thinker with good problem-solving skills.
• Excellent organizational and listening abilities.

Responsibilities

• Accurately capture customer orders using AS400/SAP systems.
• Maintain trackers and reports with up-to-date information.
• Handle inbound and outbound customer calls and emails.
• Collaborate with internal teams to meet customer needs.

Skills

Customer service experience

Strong communication skills

Call handling

Multitasking

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Problem-solving skills

Job description

Who We Are

We're Mller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into two areas: Mller Milk & Ingredients (MMI) and Mller Yogurt & Desserts (MYD).

We're here to talk MYD, the ones aiming to put a smile on the nation's face. We're all about *Deep breath* Mller Corner, Mller Light, Mller Bliss, Mller Rice, Mller FRijj, Mller X MyProtein and Biotiful Gut Health.

We know that sounds like a lot, but that's why we need you!

Why Mller?

Yogurts and desserts flow through everything at Mller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers. And, as the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, putting sustainability at the heart of everything we do.

Did you know that 29 Mller yogurt and desserts are eaten every second? And that's just the start, with ambitious plans to grow, while continuing to make a real difference for the planet, our partners and people, we're looking for a team of fridge-fillers and self-starters to help us on our mission to put a smile on the nation's face. Join a team of fridge-fillers and self-starters just doing their bit for the bigger picture.

Join Mller UK & Ireland as a Part-Time Customer Service Advisor

Are you passionate about delivering exceptional customer service? Do you thrive in a fast‑paced environment and enjoy working collaboratively? Mller UK & Ireland is looking for a Customer Service Advisor (Part‑Time) to join our dedicated team onsitein East Kilbride.

As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.

Hours: 27.5 per week

Shift Pattern: 5 days over 7

Main Responsibilities

• Accurately capture customer orders using AS400/SAP systems.
• Maintain trackers and reports with up-to-date information.
• Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
• Follow structured processes and Standard Operating Procedures.
• Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.
• Maintain SOPs, customer data files, and other support documentation.

Key Requirements

• Proven customer service experience.
• Strong communication skills, both verbal and written.
• Calmly address customer concerns and complaint.
• Efficient call handling and multitasking abilities.
• Proficiency in Microsoft Word and Excel.
• Logical thinking and problem‑solving skills.
• Excellent organisational and listening abilities.
• Professional awareness of tone and body language.

Why Join Mller?

• Competitive salary and bonus scheme.
• Contributory pension plan and life assurance.
• Generous annual leave (increasing with service).
• Employee Assistance Programme.
• Flexible benefits programme.
• Access to a Rewards Benefits Programme with discounts at over 800 retailers.

Ready to make a difference?

If you have the skills and experience to thrive in this role, we'd love to hear from you. Apply today and be part of our journey!

Contact Details

F.A.O. UK Recruitment, Mller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ

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