CUSTOMER SERVICE ADVISOR

Talentsure; East Hampshire; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading insurance brokerage is seeking a Customer Service Advisor to provide professional service in home insurance. The ideal candidate will have over 2 years of insurance experience, strong interpersonal skills, and be able to navigate complex customer queries. This hybrid position offers a salary of £28,000 to £30,000 per annum, along with an annual company bonus. Join their expanding team in Ringwood and ensure operational excellence while supporting a diverse range of clients.

Benefits

Annual company bonus

Ongoing training and development

Qualifications

• Minimum of 2 years of experience in the insurance industry.
• Home insurance experience highly advantageous.
• Strong verbal and written communication skills.

Responsibilities

• Manage customer queries promptly to maintain satisfaction ratings.
• Adhere to regulatory standards and quality protocols.
• Make decisions to resolve issues effectively.

Skills

Interpersonal skills

Problem solving

Communication

Organisational skills

Team collaboration

Job description

Customer Service Advisor (Insurance)

Location: Hybrid / Ringwood, Hampshire

Hours: 37¼ hours per week Monday – Friday (between 9.00am – 6.00pm)

Salary: £28,000 – £30,000 per annum (D.O.E) + Annual Company Bonus

Home Insurance Customer Service Associate – Join a Market Leader in Specialist Insurance!

Are you an insurance professional with a talent for providing exceptional service in a specialist market? We are proud to represent one of the UK’s largest and most successful brokers in the non-standard home insurance sector. Known for their enviable reputation and high-quality service, our client is currently experiencing a period of exciting growth and is looking for a motivated Customer Service Advisor to join their expert team in Ringwood.

About our client:

Our client is a premier provider of specialist, non-standard home insurance. They support customers with complex requirements who often struggle to find competitive cover elsewhere. Operating within a regulated environment, they have built a strong online presence and a brand synonymous with quality and reliability.

The Role: Your Impact

In this role, you will be the voice of the business, delivering professional and empathetic service across multiple platforms, including calls, webchats, and tickets. Your focus will be on building lasting client relationships and providing clarity on complex queries.

Key Responsibilities:

• Multichannel Support – Managing customer queries promptly and professionally to maintain high satisfaction ratings and meet strict SLAs.
• Compliance & Excellence – Adhering to strict regulatory standards, quality protocols, and data protection requirements.
• Problem Solving – Making confident decisions to resolve issues and provide the right solutions for customers with unique insurance needs.
• Operational Accuracy – Prioritising accuracy in data entry and maintaining competence through ongoing training and professional development.
• Team Collaboration – Working flexibly within a supportive team to ensure operational excellence across all tasks.

Candidate Profile: Who We Are Looking For

We are seeking a goal-driven individual who thrives in a fast-paced, regulated environment.

The Essentials:

• Experience – A minimum of 2 years of experience within the insurance industry (Home insurance experience is highly advantageous).
• Service Skills – Strong interpersonal skills with the ability to convert opportunities by providing the most suitable products for the customer.
• Communication – Exceptional verbal and written communication skills with a clear and professional manner.
• Organisation – Highly organised, motivated, and capable of multi-skilling to meet business expectations.
• Team Mindset – A proactive team player who is flexible and committed to the “Camps Effect” of meaningful, purposeful work.

Important Information: Pre-employment Screening

As this role operates within a professional, regulated environment, any job offer will be conditional upon satisfying pre-employment screening. This includes checks for:

• Identity and Eligibility to work in the UK.
• Criminal records and adverse financial history.

Ready to Progress Your Career?

If you are a dedicated insurance professional looking for a stable, rewarding role within a growing business, we would love to hear from you.