Customer Service Advisor

Lloyd Recruitment - Epsom; Dorking; On-site; GBP 30,000; Full time

Job summary

A recruitment agency in Dorking is seeking a Customer Service Advisor for a busy automotive client. This full-time role requires excellent communication and organizational skills, as well as a background in customer service, preferably in the automotive sector. Responsibilities include assisting customers with vehicle repair processes and maintaining high customer satisfaction. The position offers a salary of £30,000 per annum and additional benefits, including a quarterly bonus and holiday entitlement.

Benefits

Quarterly team bonus scheme

31 days holiday

Company pension scheme

Free onsite parking

Refer a friend bonus

Qualifications

• Previous customer service experience, ideally within the automotive sector.
• Strong communication skills, both face-to-face and via phone/email.
• Professional, patient, and well presented.
• Confident IT user with good organisational skills.

Responsibilities

• Welcome and liaise with customers bringing vehicles in for repair.
• Explain repair estimates and processes clearly and professionally.
• Carry out pre- and post-repair checks with customers.
• Handle complaints calmly, escalating to the branch manager if required.
• Maintain high levels of customer satisfaction throughout the repair journey.
• Use IT systems, email, and phone to manage customer interactions effectively.
• Work as part of a professional and supportive customer service team.

Job description

Overview

Customer Service Advisor – Location: Dorking, Surrey

Salary: £30,000 per annum + quarterly team bonus

Hours: Monday to Friday, 8:00am - 5:30pm (30-minute lunch break)

Contract: Permanent, Full-time

We\'re looking for a Customer Service Advisor to join a busy automotive client in Dorking. This is an exciting opportunity for someone with excellent communication and organisational skills who enjoys delivering first-class service and being the first point of contact for customers.

Responsibilities

• Welcome and liaise with customers bringing vehicles in for repair.
• Explain repair estimates and processes clearly and professionally.
• Carry out pre- and post-repair checks with customers.
• Handle complaints calmly, escalating to the branch manager if required.
• Maintain high levels of customer satisfaction throughout the repair journey.
• Use IT systems, email, and phone to manage customer interactions effectively.
• Work as part of a professional and supportive customer service team.

About You (Qualifications / Experience)

• Previous customer service experience, ideally within the automotive sector.
• Strong communication skills, both face-to-face and via phone/email.
• Professional, patient, and well presented.
• Confident IT user with good organisational skills.

What\'s on Offer (Benefits)

• £30,000 per annum basic salary.
• Quarterly team bonus scheme.
• 31 days holiday (including Bank Holidays).
• Company pension scheme.
• Free onsite parking.
• Refer a friend and earn up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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