Customer Service Advisor

Francesca's Recruitment Ltd; Chesterfield; On-site; GBP 27,000; Full time

Job summary

A recruitment agency is urgently seeking a Customer Service Advisor in Chesterfield. The role involves being the first contact for customers, delivering outstanding service and processing orders. Ideal candidates will have previous customer service experience, strong technical aptitude, and excellent communication skills. This position also offers a salary of £26,400 per annum along with benefits including annual leave and a bonus scheme.

Benefits

31 days annual leave

Company pension scheme

Bonus scheme

Qualifications

• Previous experience in customer service or sales.
• Strong technical aptitude and willingness to learn.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the main contact for customers, providing advice and product information.
• Build strong relationships and deliver tailored solutions.
• Process orders, quotations, and invoices accurately.

Skills

Customer service experience

Technical aptitude

Communication skills

Interpersonal skills

Organizational skills

Tools

Microsoft Office

CRM/ERP

Job description

Urgent Hire - Customer Service Advisor (Sheepbridge, Chesterfield)

Francesca's Recruitment Ltd is delighted to be recruiting for a Customer Service Advisor on behalf of a global leader in the manufacture of high‑quality concrete pumps and equipment. This is a fantastic opportunity for a motivated, customer‑focused individual to join a dynamic team and make an immediate impact. We are looking to hire quickly, so if you are ready to take the next step in your career, please apply today.

Hours and Benefits

• Location: Sheepbridge, Chesterfield
• Hours: Monday to Thursday 8:00am - 4:30pm, Friday 8:30am - 3:30pm
• Salary: £26,400 per annum
• 31 days annual leave including bank holidays
• Company pension scheme
• Bonus scheme

The Role

As a Customer Service Advisor, you will be the first point of contact for customers needing parts and support. You will deliver outstanding service, process orders efficiently, and help keep operations running smoothly. This role blends technical knowledge with excellent communication skills and offers the chance to build lasting client relationships.

Key Responsibilities

• Act as the main contact for customers, providing advice and product information
• Build strong relationships and deliver tailored solutions
• Process orders, quotations, and invoices accurately
• Coordinate with logistics to ensure timely dispatch
• Monitor backorders and keep customers updated
• Maintain awareness of stock levels and liaise with inventory teams
• Suggest strategies to boost sales of slow‑moving stock
• Support promotional activities and sales initiatives
• Provide feedback on customer needs and market trends
• Stay up to date with product knowledge and industry developments

Candidate Requirements

• Previous experience in customer service or sales (automotive or heavy equipment background ideal)
• Strong technical aptitude and willingness to learn quickly
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office; CRM/ERP experience preferred
• Organised, detail‑oriented, and able to multitask
• Team player with a proactive approach in a fast‑paced environment

About Francesca's Recruitment Ltd

At Francesca's Recruitment Ltd, we connect exceptional talent with outstanding opportunities. We pride ourselves on delivering a personal, efficient, and transparent service. This Customer Service Advisor role offers the chance to join a respected global brand and grow your career in a supportive, forward‑thinking environment.

How to Apply

We are hiring urgently - so do not delay. If you are motivated, customer‑focused, and ready to make a difference, apply today and take the next step in your career.