Customer Service Advisor

Blakemore & Associates; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A market-leading client in customer services seeks a full-time Customer Services Advisor in Chester. This role requires excellent communication skills, phone confidence, and a genuine passion for providing outstanding service. Responsibilities include managing inbound and outbound calls, resolving customer concerns, and working towards service targets. Full training will be provided to ensure candidates excel in their role.

Qualifications

• Experience in delivering phone-based customer service.
• Genuine passion for providing excellent service.

Responsibilities

• Provide support to customers via phone and email.
• Assist with resolution of customer issues.
• Proactively work towards agreed targets.

Skills

Excellent communication skills

Phone confidence

Team player

Job description

Overview

Our Market Leading Client are based in Deeside, proving an amazing service to contractors UK-wide. They are professional, supportive and customer-centric.

They are seeking a full-time Customer Services Advisor to join their team. They are seeking someone who is a great team player, has excellent communication skills, can demonstrate phone-confidence, and is able to work independently. They are passionate about delivering the best service, and the right candidate for this role will share that passion.

This new opportunity to join their team will include dealing with daily inbound & outbound calls, as well as emails, ensuring that amazing service is provided in every form of communication in line with their primary focus will be for first call resolution and going the extra mile which will provide the best service.

Role Responsibilities

• Provide support to our customers and internal team members via phone and email.
• Assist with the resolution of customer issues and concerns.
• Pro-actively work towards agreed targets & objectives as follows:
• Prevent any call-backs into the business.
• 99% of calls handled and not transferred.
• Going the extra mile on every call.
• Being proactive & looking at the bigger picture.
• 100% of calls recorded on our call logging system.
• Provide support with other projects across teams as the opportunity arises, and able to learn new skills.
• Full training will be provided to the successful candidate ensuring that they have a full understanding of the role and marketplace, ready to equip them to thrive in their role.

Personal Profile

• Genuine passion for providing excellent service & enjoy engaging with people.
• Experience and confidence delivering phone-based customer service.
• Professional telephone manner and a passion for going the extra mile to provide world class service.
• Committed team player.

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