Customer Service Advisor

RE People; Cheltenham; On-site; GBP 21,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a motivated individual for a full-time customer service role in Cheltenham. You will be responsible for answering customer queries through various channels and providing assistance with orders. Ideal candidates should have retail or customer service experience and strong communication skills. This position offers a starting salary of up to £25,000 and a range of benefits including company pension and annual leave.

Benefits

Company annual leave

Company events

Company pension

Employee discount

Onsite parking

Qualifications

• Essential retail or customer service experience.
• Strong communication skills via phone and email.
• Confident and effective in verbal and written communication.
• Detail-oriented with administrative abilities.

Responsibilities

• Answer customer inquiries via phone, email, and webchat.
• Provide advice on orders and product availability.
• Chase suppliers for necessary information.
• Handle customer complaints professionally.
• Ensure timely customer payments.
• Perform general administrative tasks.

Skills

Retail or customer service experience

Good communication skills

Confident speaking

Attention to detail

Job description

Overview

Are you wanting to step away from a call centre or have customer service experience looking for a new start? Are you looking to use your transferable skills within a new environment? Do you love customer service? This could be the perfect opportunity for you. Based in Cheltenham, full time in the office you will be working within customer service providing support via phone, email and chat. You will be supporting all sales opportunities, working with suppliers and updating customers. Working Monday - Friday 09:00am - 17:00pm plus occasional Saturdays in sale periods and a starting salary of up to £25,000 this is a brilliant position.

Benefits

• Company annual leave.
• Company events.
• Company pension.
• Employee discount.
• Onsite parking.

Responsibilities

• Answering customer questions and queries via phone, email and webchat in a timely and professional manner.
• Providing advice on customers orders, and product availability.
• Chasing suppliers when necessary.
• Dealing with customer complaints.
• Ensure customer payments are made on time.
• General administration duties.

Skills and Attributes

• Retail or customer service experience is essential.
• Good communication skills via phone and email.
• Confident speaking via phone and email.
• Attention to detail.

If this position is of interest, please apply to Elliott @ RE Recruitment today! If you don't hear back within 5 working days please take this as an unsuccessful application. RE Recruitment act as an employment agency on behalf of the company.

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