Customer Service Advisor

Mears; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading housing service company is seeking a Customer Service Advisor in Cambridge. You will manage incoming calls, handle administrative tasks, and coordinate with subcontractors. Ideal candidates should have previous customer service experience and strong organisational skills. Benefits include 25 days annual leave, volunteering leave, and various staff perks. This role does not offer visa sponsorship and requires entitlement to work in the UK.

Benefits

25 days annual leave plus bank holidays

Access to EAP including counselling sessions

Annual Mears Fun Day

Volunteering Leave

Staff perks with discounts

Qualifications

• Previous experience in customer service – housing or call centre.
• IT literate.
• Entitlement to work in the UK.

Responsibilities

• Answer calls from tenants regarding repairs and appointments.
• Handle administrative tasks and manage email communications.
• Raise jobs for clients, order materials, and follow up with subcontractors.

Skills

Customer service experience

Organisational skills

Effective communication

Multitasking

Job description

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As a Customer Service Advisor you will be responsible for answering calls from tenants regarding repairs, appointments, and general information. You will handle various administrative tasks and manage email communications from clients, coordinating with them about work and materials. Additionally, you will raise jobs for clients, order materials from suppliers, and follow up with subcontractors for updates on ongoing work. This role requires strong organisational skills, effective communication, and the ability to multitask efficiently.

Role Criteria:

Previous experience in customer service – housing or call centre

IT literate

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Benefits we can offer you

25 days annual leave plus bank holidays

Access to EAP which includes counselling sessions

Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!

Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.

Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more