Customer Service Advisor

People Solutions Group; Bradley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm based in the UK is seeking a Customer Service Advisor in Warrington. This opportunity offers flexible hybrid working, where you’ll support the team in delivering exceptional customer service and handling complaints. The ideal candidate will have prior experience in customer service, strong communication skills, and proven analytical abilities. Join a dynamic environment that prioritizes continuous improvement and customer satisfaction.

Benefits

Guaranteed hours

Weekly pay

On-site parking

Hybrid working

Supportive working environment

Qualifications

• Previous experience in a Customer Service Advisor role is essential.
• Proven ability to manage high-level complaints effectively.
• Strong data analysis and reporting skills needed.

Responsibilities

• Support the Customer Service Advisor team in daily tasks.
• Report on learnings from complaints to enhance customer experience.
• Collaborate with teams to resolve complaints and improve service.
• Respond to consumer queries across various online platforms.

Skills

Previous experience in a Customer Service Advisor

Proven experience managing high-level complaints

Excellent telephone manner and attention to detail

Ability to identify improvement opportunities and drive change

Strong data analysis and reporting skills

Proficient IT skills, including Microsoft Office programs

Excellent communication and stakeholder management skills

Strong organisational skills and ability to work to deadlines

Job description

Overview

Customer Service Advisor – Warrington

People Solutions are currently recruiting for a Customer Service Advisor to join a leading company based in Warrington, Cheshire.

This is an excellent opportunity to join a professional and growing business where you’ll play a key role in delivering a first-class customer experience and supporting continuous improvement initiatives.

Shifts and Pay

Shifts: Monday to Friday 09:00 – 17:00

Pay rate: £12.50 per hour

Benefits

• Guaranteed hours
• Weekly pay
• On-site parking
• Hybrid working – 3 days in the office, 2 days working from home
• Supportive and collaborative working environment

Day-to-Day Duties

• Support the Customer Service Advisor team
• Report on learnings from complaints to minimise re-occurrence and improve customer experience
• Carry out root cause analysis on complex complaints to identify and implement effective solutions
• Ensure all decisions comply with company policies and procedures
• Collaborate with internal teams to support timely complaint resolution
• Identify process improvements to enhance service quality and customer satisfaction
• Prepare and present monthly performance reports to management
• Liaise with departments to develop solutions to common issues and improve service delivery
• Respond to consumers across all online and social media channels, including Webchat, Facebook, Twitter, Instagram, and Trustpilot
• Process and manage home delivery orders using internal systems
• Provide phone and online support for customer and consumer queries

Essential Skills

• Previous experience in a Customer Service Advisor
• Proven experience managing high-level complaints
• Excellent telephone manner and attention to detail
• Ability to identify improvement opportunities and drive change
• Strong data analysis and reporting skills
• Proficient IT skills, including Microsoft Office programs
• Excellent communication and stakeholder management skills
• Strong organisational skills and ability to work to deadlines

Training Provided

• Full industry-related training provided with ongoing support throughout your assignment

Contact

If you’re ready to take on this exciting opportunity as an Customer Service Advisor, apply today by clicking the link below or contact our recruitment team for more information.

People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.