Customer Service Advisor

Path Recruitment Ltd; Billericay; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading provider in hire services is seeking a Customer Service Advisor to be the first point of contact for customers. The role involves managing enquiries and equipment hires, maintaining customer relationships, and ensuring records are accurate. Candidates should have relevant experience in customer service or the hire industry. The company offers a competitive salary, no weekend work, and excellent benefits.

Benefits

Basic salary up to £30k

No weekend work

25 days holiday plus bank holidays

Pension scheme

Company bonus scheme

Free on-site parking

Company health benefit scheme

Qualifications

• Experience in customer service roles or related sectors.
• Prior experience in hire or rental industries is advantageous.
• Ability to maintain records and manage enquiries.

Responsibilities

• Dealing with customer enquiries.
• Organising on/off hires of equipment.
• Providing quotations and prices.
• Building and maintaining strong relationships with customers.
• Updating system and records on equipment status.

Skills

Customer service skills

Communication skills

Relationship building

Job description

Overview

Customer Service Advisor- Be the customer's first point of contact and work with a great hire desk team. Join a leading provider of plant and tool hire to the construction and civil engineering sectors to work at their office local to Billericay.

Benefits

• Basic salary of up to £30k!
• No weekend work!
• 25 days holiday plus bank holidays
• Pension Scheme
• Company bonus scheme
• Free on-site Parking!
• Company health benefit scheme

Responsibilities

• Dealing with customer enquiries
• Organising on/off hires of equipment
• Providing quotations and prices
• Build and maintain strong relationships with customers
• Keep the system and records updated on the status of equipment

The Customer Service Advisor may have experience within hire, rental, builders merchants, plumbing or timber merchants, construction, engineering or related sectors.

You may have worked as a customer service advisor, order processor, Hire Controller, Service Controller, Service administrator or similar.

Hit the APPLY button now to be considered or find out more information about this Customer Service Advisor role by calling Gina on 01933 667220 or [e-mail]