Customer Service Advisor

Talk Staff Group Limited; Annesley Woodhouse; On-site; GBP 25,000 - 27,000; Full time

Job summary

A growing, people-centered business seeks a Customer Service & Telesales Advisor to join their friendly team in Annesley Woodhouse. You will handle inbound and outbound customer interactions, helping customers with orders and providing product support. Ideal candidates are confident, personable, and motivated by targets. The role offers a competitive salary between £25,000 and £27,000, along with benefits like casual dress and free parking.

Benefits

Company events

Company pension

Employee discount

Free flu jabs

Free parking

Qualifications

• Confident and comfortable speaking on the phone.
• Approachable, personable, and great at building rapport.
• Organised, reliable and able to prioritise tasks.
• Patient, helpful and solution-focused when supporting customers.
• Motivated by targets and keen to take ownership of results.

Responsibilities

• Respond to inbound calls and emails in a warm, professional manner.
• Resolve customer enquiries quickly and accurately.
• Process orders, returns, and general account updates.
• Provide clear product information and support.
• Make outbound calls to share promotions and new products.
• Build strong ongoing relationships with customers.
• Meet achievable monthly activity and conversion targets.

Skills

Confident speaking on the phone

Personable and great at building rapport

Organised and reliable

Patient and solution-focused

Motivated by targets

Quick learner with a positive attitude

Job description

We’re supporting a growing, people‑centred business in Nottingham who are looking for a Customer Service & Telesales Advisor to join their enthusiastic and friendly team. This is a brilliant opportunity for someone who enjoys building relationships, supporting customers, and contributing to sales activity in a positive and rewarding environment.

The Role

You’ll be working as part of a supportive office team, handling a blend of inbound customer service enquiries and outbound calls to existing customers. Your role will involve helping customers place orders, sharing product updates, and ensuring every interaction reflects the organisation’s commitment to exceptional service.

To be considered for the role, you’ll require the following essentials :

• Confident and comfortable speaking on the phone
• Approachable, personable, and great at building rapport
• Organised, reliable and able to prioritise tasks
• Patient, helpful and solution‑focused when supporting customers
• Motivated by targets and keen to take ownership of results
• A quick learner with a positive, proactive attitude

Within this position, you’ll also be :

• Responding to inbound calls and emails in a warm, professional manner
• Resolving customer enquiries quickly and accurately
• Processing orders, returns, and general account updates
• Providing clear product information and support where needed
• Working with internal teams to ensure a smooth customer journey
• Making outbound calls to existing or previously active customers to share promotions, new ranges and seasonal products
• Following up on enquiries and converting them into confirmed orders
• Building strong ongoing relationships and understanding customer buying habits
• Meeting achievable monthly activity and conversion targets, supported by full training
• Carrying out general administrative tasks as required
• Maintaining accurate customer records and system updates
• Supporting colleagues during busy periods to keep the workflow running smoothly
• Contributing to a positive and collaborative team culture

Hours and Salary

• £25,000 - £27,000 per annum
• Monday to Thursday – 8:00 – 17:00 / Friday – 8:00 – 16:00
• Casual dress
• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free parking