Customer Service Adviser (Permanent) (Full Time) (2x Posts) - REN13522

Renfrewshire Council; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government authority is seeking a well-organised individual to join the Customer Service Unit. The role involves delivering high-quality customer service through various channels, including telephone and face-to-face interactions. Candidates should have experience in customer service, effective communication skills, and the ability to work both independently and as part of a team. An SVQ Level 2 in Business Administration is desirable. Successful applicants will need to complete a Disclosure Scotland check.

Qualifications

• Experience working in a customer service role dealing with the public.
• Ability to work as part of a team and on your own initiative.
• Strong organisational skills and attention to quality standards.

Responsibilities

• Provide high-quality customer service across various channels.
• Work as part of a multi-functional Customer Service Team.
• Support a wide range of customer requests and inquiries.

Skills

Customer care

Effective communication

Organisational skills

Education

SVQ Level 2 in Business Administration or equivalent

Tools

Microsoft Outlook

Databases

Job description

Advert

We are looking for a well organised individuals to join the Customer Service Unit to ensure effective customer service is provided to our stakeholders and customers.

Duties for the post include working as part of a multi-functional Customer Service Team providing high quality customer focused service delivery across a wide range of services through a variety of channels including telephone, face to face and electronic methods.

It is essential that you have experience of working in a customer service role dealing with members of the public and carrying out a wide range of support duties, as well as working with a range of software packages including Microsoft Outlook and databases. It is also essential that you have the ability to work as part of a team and on your own initiative, work to deadlines and quality standards and have effective organisational, customer care and communication skills groups.

It is desirable you have an SVQ Level 2 in Business Administration or equivalent.

An assessment centre will be held for these posts within Renfrewshire House.

If successful you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.