Customer Service Adviser

Danske Bank; Northern Ireland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading financial institution in Northern Ireland seeks a Customer Service Advisor to assist with customer inquiries and banking solutions. This role involves engaging with customers to enhance their banking experience with top-notch service. Candidates should possess strong communication skills and a passion for customer service. The position offers a starting salary of £23,500, 22 days' leave, and various employee benefits. Join a supportive team within a growing bank that values diversity and equal opportunities.

Benefits

Starting salary of £23,500

22 days' leave plus 10 bank holidays

Private medical care

Exclusive discounts

Gym membership discounts

Free breakfast on site

Qualifications

• Experience in retail, hospitality, or any customer-facing roles.
• Strong ability to communicate and build relationships.
• Drive to make a positive impact.

Responsibilities

• Handle day-to-day banking queries and assist with digital questions.
• Open new accounts and provide product information.
• Manage customer meetings and make outreach calls.

Skills

Customer service experience

Top-notch communication skills

Ability to learn quickly

Job description

Job Description

Customer Service Advisor – Branch Network Northern Ireland South East area - Newry, Armagh, Dungannon, Magherafelt, Omagh, Enniskillen & Irvinestown

Kickstart your career with Danske Bank as a Customer Service Advisor!

Join Northern Ireland’s leading bank, where we're all about delivering top‑notch service to personal and business customers through our friendly branches. Experience the best of both worlds: cutting‑edge tech, mixed with local expertise and decision‑making.

Why you’ll want to work with us

Why choose us? We're proud to be ranked among the top ten best places to work in Northern Ireland. If you share our values and enthusiasm, you’ll shine in our Branch Banking teams! Be part of a team making waves and helping people, businesses, and society thrive.

Here’s the scoop: As a Customer Service Advisor, you will handle customer’s day to day banking queries, assist with their digital questions, open new accounts, provide information on new products, manage customer meetings, make outreach calls and respond to secure mails.....basically delivering that outstanding customer service we are famous for!

Dive into endless career paths in Personal Banking. There’s room for everyone to grow here!

Our custom training programme kicks off with new colleagues coming together for the first two weeks, followed by more training in a supportive environment. We’re a pretty cool place to work, with a fun and inclusive culture. We welcome talent from all backgrounds because it makes us stronger—our customers come from all walks of life, so our team should too!

What are we looking for?

We are looking for Customer Service Advisors for a number of our branches. If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then, we would love to hear from you.

Interacting with customers and assisting them with their banking needs is crucial to providing excellent service and fostering strong customer relationships. This role isn’t a desk or administrative role; it involves understanding individual customer circumstances, addressing their concerns, and offering tailored solutions.

Our branch working hours are 9-5pm Mon-Fri and Saturday 9.45-3.15 (only if you live within 25 miles to 1 of the 4 shopping centre locations). Staff will work a maximum of 1 in 7 and get a full day off in lieu. Part‑time applications will be considered (minimum 21 hours).

What you'll bring…

• Customer service experience preferably from retail, hospitality, or any customer‑facing roles.
• Top‑notch communication and relationship skills.
• A hunger to learn and adapt quickly.
• No banking experience needed—just the drive to make a positive impact and be a Danske Bank ambassador.

Awesome benefits for you

• Starting salary of £23,500.
• Enjoy 22 days' leave plus 10 bank holidays.
• Tailor your benefits: private medical care, extra holidays, and exclusive discounts.

We offer flexible benefits centred on wellness, finances, and more, tailored to your needs. Need extra holidays or medical treatment? We’ve got free private medical care. Want to stretch your money further? Our Danske Discounts are perfect for you, with nonstop savings. Interested in gym memberships? We’ve got discounts. Plus, enjoy free breakfast on site!

What branches are hiring?

We’re hiring for our Newry, Armagh, Dungannon, Magherafelt, Omagh, Enniskillen & Irvinestown branches.

How to apply

Sounds good? Get applying! Hope to see you on the team! Please detail on your application which branch you’d prefer to be based in.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Equal Opportunity

Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity, including neurodiversity.

About Us

Danske Bank is the trading name of Northern Bank Ltd, one of the largest banks in Northern Ireland and an autonomous subsidiary of Danske Bank Group. We’ve been helping people and businesses achieve their ambitions for over 200 years. Today, we serve the needs of our personal and business customers through our branches, our regional business centres, telephone banking and a wide range of digital banking channels.

We want to be the best bank in Northern Ireland for our customers, colleagues, partners and society. You can read more about our approach to Social Responsibility here.

We’re different to other banks – we have a European flavour but we’re proudly local and our CEO is based here. We have the strength of an international parent, combined with our local presence, decision‑making and expertise.