Customer Service Adminstrator

Driver Hire Borders; Bury St Edmunds; On-site; Full time

Job summary

Driver Hire Borders is urgently seeking a Customer Service Administrator for their busy service centre in Bury St Edmunds. This ongoing position offers an immediate start with competitive pay of £12.56 plus overtime. You will be handling customer inquiries, operating internal systems, and ensuring excellent service delivery.

Benefits

28 days paid holiday pro rata on PAYE

Weekly Pay

Immediate start

Referral Bonus for introducing a friend

Qualifications

• Experience in delivering excellent customer service is essential.
• Must possess IT skills and be proficient in Word and Excel.

Responsibilities

• Handle incoming customer calls & inquiries in a professional manner.
• Operate internal systems to track and follow customer orders.
• Support office administration tasks as required.

Skills

IT skills with Word and Excel

Excellent customer service

Call handling

Problem solving

Good communication skills

Letter and email writing

Job description

Role: CustomerService Administrator

Contract Type: Temporary to Permanent

Pay: £12.56 basic, £18.84 overtime

Your local Driver Hire office has an immediate opening for our client based in Bury St Edmunds who are looking for a Customer Service Administrator.

The Role:

Our National customer require a Customer Service Administrator in an ongoing position for their busy service centre on the outskirts of Bury St Edmunds. Immediate start is available for the right candidate. Reporting to the Depot Manager, you will be both supporting in and responsible for the following duties:

• Handle incoming customer calls & inquiries in a professional and timely manner.


• Deliver excellent service on the phone and email.


• Operate internal Operations system to log, book, track and follow customer orders.


• Support and work with the office team in all other aspects of administration as required.


• Maintain office hygiene standards and demonstrate safe working practices.


• Follow and adhere to client policies, procedures and code of conduct.


• Reconciling Driver's loads from the previous day


• Debriefing Driver's at the end of their day and making any necessary amendments


• Compliance Checks to be carried out on all vehicles once a month


• Cylinder Yard Counts, including entering of stock figures and carrying out any investigations


• Participating In End of Month Stock counts when required

The Reward:

• £12.56 basic | £18.84 overtime after 7.5hrs per day


• 28 days paid holiday pro rata on PAYE.


• Weekly Pay.


• Immediate start.


• Referral Bonus - Introduce a friend to us and you receive a bonus!

The Requirements:

• IT skills with Word and Excel.


• Experience working in or delivering excellent customer service.


• Call handling and problem solving skills.


• Good communication skills are essential.


• Letter and email writing experience.

Join the leading specialist Driving Agency in Bury St Edmunds, & surrounding areas with 97% of our drivers proud to work for Driver Hire!



For more information get in touch with Driver Hire Bury St Edmunds. Alternatively, hit the Apply button now!