Customer Service Administrator - Part Time

KIMS Hospital; Royal Tunbridge Wells; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare facility in the UK seeks a Customer Service Administrator to provide exceptional service and support by welcoming patients and managing communications. Candidates should possess strong communication skills, attention to detail, and proficiency in Microsoft Office applications. This position offers a competitive salary, free staff parking, private health insurance, and additional benefits, including 33 days of annual leave and flexible working options.

Benefits

Competitive salary

Free staff parking

Pension scheme

Private health insurance

33 days of annual leave

Life assurance

Annual flu vaccination

Free eye tests

Flexible working options

Qualifications

• Previous experience in high-end hospitality or an administrative role.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency in IT, including Microsoft Word and Excel.

Responsibilities

• Welcome patients and visitors, guiding them to the right departments.
• Manage telephone and email inquiries with professionalism.
• Handle patient correspondence adhering to service quality standards.
• Schedule and manage patient appointments, ensuring accurate records.

Skills

Communication skills

Interpersonal skills

Organizational skills

Proficiency in IT

Tools

Microsoft Word

Microsoft Excel

Job description

Responsibilities

• Warmly welcome patients and visitors, guiding them to the right departments.
• Manage telephone and email inquiries with professionalism and efficiency.
• Handle patient correspondence while adhering to service quality standards and GDPR regulations.
• Schedule and manage patient appointments, ensuring accurate records are maintained.

About the Role

Are you someone who excels in a customer-focused environment? Do you have a natural ability to communicate and a background in administration? If you're passionate about providing exceptional service and enjoy working in a collaborative team, we want to hear from you! We are looking for a friendly and professional Customer Service Administrator to join our team at the new Royal Tunbridge Wells Clinic. In this role, your excellent communication skills – whether face-to-face or over the phone – will be essential in creating a positive experience for our patients and visitors.

Essential Requirements

• Previous experience in high-end hospitality or an administrative role.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency in IT, including Microsoft Word and Excel.

Desirable Requirements

• Experience working as an administrator in a clinical setting.

Benefits

• Competitive salary
• Free staff parking
• Pension scheme
• Private health insurance
• 33 days of annual leave (plus extra time off for your birthday)
• Life assurance
• Annual flu vaccination
• Free eye tests
• Flexible working options and annualised hours contracts

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to.