Customer Service Administrator in Brackley)

Cameo Consultancy (Recruitment) Limited; Brackley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment consultancy in Brackley is looking for a full-time Customer Service Administrator. This role involves delivering high levels of customer service, processing orders, and interacting with customers daily. The ideal candidate will have strong administration skills and a background in customer service. The position offers a starting salary of up to £26,500 and benefits such as holidays, bonuses, and training opportunities.

Benefits

23 days holiday plus bank holidays

Birthday day off after one year

Annual performance and company related bonus

Training and development opportunities

Plenty of free parking

Qualifications

• Experience in customer service roles, both over the phone and by email.
• Ability to manage orders and resolve customer queries efficiently.
• Solid administration and organizational skills.

Responsibilities

• Log and match customer contracts to goods ordered.
• Approve orders, make amendments, and resolve queries.
• Liaise with customers daily, providing updates and dealing with complaints.

Skills

High levels of customer service over the phone and by email

Solid administration skills

Highly organised with excellent levels of attention to detail

Adaptable in a changing environment

Credit control experience

Strong IT skills

Job description

Overview

As Customer Service Administrator you will be working as part of a supportive team who deliver first class service to their customers. The role is full time and permanent working onsite in their Brackley office. The company have been established since 2010 and has grown to over 300 locations. Hours are Monday to Friday 8.30 am to 5.00 pm and offering a starting salary of up to £26,500. This role will suit a customer service professional who wants to grow with the business.

Purpose of the role

To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.

Responsibilities

• Logging and matching customer contracts to goods ordered


• Approving orders, making amendments, resolving queries, obtaining supplier quotes


• Processing orders, sending out PO


• Sending out estimated delivery dates and dispatch confirmations


• Reporting damaged/missing items


• Sending out contracts


• Liaising with customers daily basis providing updates, dealing with complaints


• Portal management


• Organising quotes


• Scheduling invoices


• Uploading and processing orders


• Liaising with internal teams - accounts, sales and tendering


• Credit control for key accounts

Skills/Qualifications

• High levels of customer service over the phone and by email


• Solid administration skills


• Highly organised with excellent levels of attention to detail


• Adaptable in a changing environment


• Credit control experience


• Strong IT skills

What’s in it for you?

• A starting salary of up to £26,500


• Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 15 min breaks


• 23 days hol + bank hols (you can also buy and sell hols days


• Birthday day off (after one year service


• Training, development and progression


• Annual performance and company related bonus


• Associate days, socials


• Associate equity program


• Plenty of free parking