Customer Service Administrator

Kinaxia Logistics & Fulfilment; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A logistics and fulfillment company in Stalybridge is seeking a Customer Service Administrator to provide administrative support to their Customer Service Department. The ideal candidate will manage customer queries effectively, maintain CRM systems, and support operational efficiency. Strong communication skills and knowledge of CRM and software management systems are essential. Competitive pay and various employee benefits are included.

Benefits

Competitive pay

Life assurance & company pension

Training & development opportunities

Free uniform & PPE

Onsite parking

Cycle to work scheme

Long-service recognition awards

Exclusive employee discounts

Qualifications

• Working knowledge of CRM systems and software management systems.
• Ability to effectively deal with customer queries.
• Experience in transport and warehousing is preferable.

Responsibilities

• Assist with maintaining the CRM system.
• Create and maintain an organized filing system.
• Improve operational efficiency through process development.
• Maintain customer service standards and policies.
• Communicate professionally with relevant departments.
• Book in delivery times and follow up on deliveries.
• Provide quotes to customers accurately.

Skills

Transport and warehousing

CRM systems (Sage)

Software management systems (Stirling, Contrado)

Customer Account management

Effective communication

Job description

Overview

Bay Freight is looking for an enthusiastic Customer Service Administrator to join our team in Stalybridge. The role of the Customer Service Administrator will be to provide general administrative support to the Customer Service Department to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.

What’s in it for you?

• Competitive pay
• Life assurance & company pension
• Training & development opportunities (including CPC training)
• Modern fleet & equipment
• Free uniform & PPE
• Onsite parking
• Cycle to work scheme
• Long-service recognition awards (5, 10, 20, 30, 40 years)
• Exclusive employee discounts on retail, travel, motoring & leisure

Your Role Will Involve:

• Assist with maintaining the CRM system to ensure all queries, including complex and escalated issues, can be managed effectively and efficiently and customers are kept updated.
• Create a relevant and structured filing system to establish and maintain an organised department.
• Assist in the continual development of processes and procedures to improve operational efficiency.
• Maintain the customer service standards, service level agreements, policies and procedures across all customer service functions to ensure they remain accurate.
• Build and maintain working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives.
• Communicate professionally with the relevant departments ensuring they have accurate and timely information.
• Adhere to all Group HR, GDPR and Health & safety policies to ensure both the Company and Group are fully compliant.
• Assist with the booking in of delivery times and follow up on timed deliveries, taking action where necessary and escalate where appropriate to ensure customers are notified of any potential service failures.
• Assist with providing quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.

What You’ll Bring:

• Transport and warehousing preferable
• Both working and technical knowledge of CRM systems preferably Sage
• Both working and technical knowledge of software management systems including Stirling and Contrado
• Product and pricing schedules
• Dealing effectively with customer queries
• Building and maintaining effective working relationships both internally and externally
• Customer Account management
• Full utilisation of a CRM system
• Using software management systems