Customer Service Administrator

Office Angels; Tonbridge; On-site; Full time

Job summary

A leading company in the customer service sector is looking for a skilled Customer Service Administrator at their Tonbridge location. This role involves managing customer interactions regarding product defects, ensuring high-quality service during the warranty period. Ideal candidates will possess strong organizational and communication skills, thrive in a dynamic team environment, and be ready to tackle customer challenges efficiently. This is a fantastic opportunity for personal growth within a supportive team focused on customer excellence.

Benefits

Weekly Pay

Up to 28 days annual leave

Free eyecare vouchers

Mobile-friendly timesheets

Access to well-being platforms

Qualifications

• Strong problem-solving abilities and decision-making skills required.
• Experience in a customer service role is advantageous.
• Excellent verbal, written, and IT skills, including proficiency in Excel.

Responsibilities

• Manage incoming customer service emails and handle calls related to defects.
• Coordinate access arrangements between contractors and customers.
• Maintain accurate records in the House Builder Pro database.

Skills

Problem-solving

Decision-making

Organizational skills

Flexibility

Communication skills

Education

Experience in new build developments

Tools

Excel

Job description

Job Title: Customer Service Administrator
Location: Tonbridge, Kent
Pay: £13 - £16.30ph (Up to £34k permanent equivalent)
Contract Details: Temp to Perm

Join Our Growing Team!
A fantastic opportunity has arisen for a Customer Service Administrator to become part of our clients dynamic team! At their head office in Tonbridge, Kent, you will support the Customer Service Manager in ensuring our customers receive the highest standards of service during their two-year defect warranty period after handover.

Responsibilities:

• Manage incoming emails in the customer service inbox

• Handle all customer calls related to defects

• Ensure prompt responses to all customers within agreed Service Level Agreements

• ️ Enter and maintain accurate records of customer defects in the House Builder Pro database

• Issue defect notices to contractors for new sites

• Coordinate access arrangements between customers and contractors

• Run weekly reports of outstanding defects for review

• Schedule follow-up calls with customers and management

• Submit details to out-of-hours service upon completion

• ️ Escalate major issues to the Customer Service Manager

• Ensure NHBC resolutions are communicated effectively

• Perform general administrative duties to support the customer service team

Who Are We Looking For:
To thrive in this role, you'll need:

• Strong problem-solving and decision-making abilities

• The ability to handle complaints calmly and professionally

• ️ Excellent organisational and planning skills

• Flexibility and initiative to work independently

• Skills to coordinate multiple activities and prioritise workloads

• ️ Adaptability in communication styles for varied audiences

You Will Also Need:

• Excellent verbal, written, and IT skills (proficient Excel user)

• ️ Experience in new build developments is desirable

• A full UK driving licence is preferred

Why Temp Through Us?

• Weekly Pay

• Up to 28 days annual leave

• Monthly raffle to win a £20 voucher!

• Dedicated consultant to support your job search

• First access to permanent positions

• Free eyecare vouchers

• Temp of the Month awards

• Mobile-friendly timesheets

• Perks at work

• Access to well-being platforms

If you're ready to step into a role that promises excitement and growth, we want to hear from you! Apply today and make a difference in our customer service team!

For immediate consideration or more information on this role please email [e-mail] or call 01892 614 242

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.