Customer Service Administrator

Sécheron SA; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global engineering firm in Manchester is seeking a dynamic Customer Service Administrator. The role involves managing the full lifecycle of customer service repairs, acting as the primary point of contact, and ensuring timely responses to inquiries. Candidates should possess excellent communication skills, proficiency with ERP systems, and strong organizational abilities. The firm values collaboration and offers opportunities for professional growth and initiative-taking.

Qualifications

• Fluent in English, additional languages like German or French are a plus.
• Experience with ERP systems is preferred.
• Excellent organizational and multitasking abilities.

Responsibilities

• Manage the full lifecycle of Customer Service repairs.
• Act as the main interface with customers for the service center.
• Ensure timely and accurate responses to customer inquiries.

Skills

Strong communication skills in English

Proficiency in MS Office

Customer-oriented mindset

Problem-solving skills

Attention to detail

Tools

ORACLE

HART

Cinnamon

Excel

IOTRAINS

Job description

With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation.

HaslerRail AG is proud of its more than 130-years tradition in the field of railway technology. With its headquarters in Bern, Switzerland, we are the world leader in on-board electronics for railway vehicles with a steadily growing product portfolio. All over the world, the name Hasler is synonymous of Swiss quality in the railway market. For the expansion of our team, we are seeking to hire in Manchester a dynamic and motivated Customer Service Administrator.

Main Tasks

• Manage the full lifecycle of Customer Service repairs: service requests, quotations, order confirmations, reports, shipping, and invoicing.
• Act as the main interface with customers for the SHUK Service Center; attend meetings when required.
• Handle customer inquiries, ensuring timely and accurate responses aligned with company guidelines.
• Coordinate with internal departments and other HaslerRail sites to ensure smooth workflow and administrative support.
• Verify data accuracy in customer documents (RMA forms, purchase orders).
• Prepare quotations and provide regular status/planning reports to customers and subsidiaries.
• Follow up on purchase orders to close RMA processes promptly.
• Support shipping, invoicing, and finance-related issues.
• Maintain active communication across departments and service sites.
• Ensure efficient administrative operations from RMA creation to shipping.
• Use internal tools: ORACLE, HART, Improve, Cinnamon, Excel Planning sheets, IOTRAINS.

Requirements

• Strong communication skills (written and verbal) in English; additional languages (e.g., German or French) are a plus.
• Proficiency in MS Office and experience with ERP systems.
• Excellent organizational skills.
• Ability to manage multiple tasks and prioritize effectively. Customer-oriented mindset with problem-solving skills.
• Strong administrative and organizational skills to manage repair lifecycle and customer service processes.
• Proficiency with internal tools (ORACLE, HART, Improve, Cinnamon, Excel, IOTRAINS).
• Attention to detail for data accuracy and compliance.
• Ability to coordinate with multiple stakeholders and manage shipping/invoicing tasks.
• Problem-solving and customer-focused mindset.

Benefits

We foster flat hierarchies and direct communication, enabling quick decisions and strong collaboration across all levels. You'll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.