Customer Service Administrator

Adecco; Manchester; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Administrator to join a well-established client in the interiors sector, located in Farnworth. This role involves managing customer inquiries, processing sales orders, and providing exceptional service to B2B clients. The ideal candidate will demonstrate strong communication skills, a proactive attitude, and experience in sales administration. Competitive salary of £28,000-£30,000 with additional benefits including a company pension scheme and annual bonus.

Benefits

Company pension scheme

Annual bonus

Free on-site parking

Christmas closure period

Company social events

Childcare vouchers

Ongoing professional development & clear career progression

Qualifications

• Proven experience in a sales administration or technical customer service role.
• CRM experience.
• Strong verbal and written communication skills.
• High attention to detail and excellent organisational abilities.

Responsibilities

• Manage inbound customer queries via phone, email, and web.
• Process sales orders using SAP.
• Deliver excellent B2B customer service both remotely and in person.
• Identify opportunities for up-selling and cross-selling.

Skills

Communication Skills

Attention to Detail

Proactivity

Tools

SAP

Microsoft Office

Job description

Job Title: Customer Service Administrator
Location: Farnworth (office based)
Job Type: Full-Time, Permanent
Salary: £28,000-£30,000 + annual bonus

Working Hours:

Monday to Thursday: 08:30-17:00

Friday: 08:30-16:00

About the Company

Our client is a well-established, family-run, industry leader within the interiors sector. With decades of experience and a reputation for excellence, they pride themselves on delivering outstanding customer service and innovative solutions. Based in Farnworth, they are now seeking a detail-oriented Sales Administrator to join their dynamic team and play a pivotal role in the company's continued growth and success.

The Role

As a Sales Administrator, you will be at the heart of business operations, ensuring seamless day-to-day service delivery to B2B clients. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is looking to grow their career within a supportive, forward-thinking business.

Key Responsibilities

Manage inbound customer queries via phone, email, and web.

Process sales orders using SAP

Deliver excellent B2B customer service both remotely and in person.

Provide detailed and accurate product and service information.

Identify opportunities for up-selling and cross-selling

Support sales and marketing initiatives.

Perform administrative duties including data cleansing and reporting.

Occasionally engage with customers in the showroom to promote the brand and enhance product knowledge.

Collaborate with the Customer Service Manager and senior leadership to support wider business needs.

Person Specification

Essential Skills & Experience:

Proven experience in a sales administration or technical customer service role.

CRM experience.

Proficiency in Microsoft Office

Strong verbal and written communication skills.

High attention to detail and excellent organisational abilities.

Key Attributes:

Clear, confident communicator.

Highly proactive and adaptable.

Strong sense of accountability and integrity.

Calm under pressure and capable of multitasking.

Collaborative team player with a customer-centric mindset.

Benefits

Company pension scheme

Annual bonus

Free on-site parking

Christmas closure period

Company social events

Childcare vouchers.

Ongoing professional development & clear career progression

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Info

Job Title:

Customer Service Administrator

Company:

Location:

Posted:

Jul 22nd 2025

Closes:

Aug 22nd 2025

Sector:

Administration

Contract:

Permanent

Hours:

Full Time

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