Customer Service Administrator

Office Angels; Glasgow; Hybrid; GBP 24,000; Full time

Job summary

A leading company is seeking a Customer Service Administrator to join their dynamic team in Glasgow. This permanent role offers the opportunity to deliver exceptional customer service while working from home after initial training. The position requires excellent communication skills, a customer-focused attitude, and the ability to thrive in a fast-paced sales environment.

Benefits

Flexible Work Environment

Career Growth Opportunities

Qualifications

• Confident telephone manner.
• Ability to meet sales targets.
• Desire to achieve exceptional results.

Responsibilities

• Manage customer relationships and inquiries efficiently.
• Up-sell products during client interactions.
• Issue quotations and track sales leads.

Skills

Excellent Communication Skills

Customer-Focused Attitude

Technical Proficiency

Sales Environment Thriving

Tools

MS Office

Excel

Job description

Job Advert: Customer Service Administrator

Location: Glasgow (WFH)
Salary: £23,810 per annum
Contract Type: Permanent
Working Pattern: 9am to 5pm (Mon-Fri)

Are you passionate about delivering exceptional customer service and looking for a role that offers flexibility and growth? Our client is seeking a dedicated Customer Service Administrator to join their dynamic team in Glasgow City Centre. After an initial training period based in the city centre offices, this role will predominantly be working from home, with monthly team-building sessions in the office.

Why Join Us?

• Exciting Opportunity: Become part of a vibrant organisation that values client satisfaction and sales excellence.


• Flexible Work Environment: Enjoy the benefits of working from home while staying connected with your team through regular office meet-ups.


• Career Growth: Take advantage of opportunities to develop your skills and advance your career in a supportive environment.

Key Responsibilities:

• Customer Relationship Management: Build and maintain strong relationships with existing and new customers to ensure high levels of satisfaction and encourage repeat business.


• Sales Opportunities: Up-sell products during client interactions to maximise sales potential.


• Efficient Inquiry Handling: Manage incoming inquiries via a centralised mailbox, providing prompt and accurate responses.


• Quotation Issuance: Issue quotations to customers, ensuring accuracy and compliance with company guidelines.


• Client Liaison: Communicate with clients regarding lead times, updates, and order statuses.


• Sales Tracking: Track sales leads and inquiries, maintaining accurate and updated records.


• Inbound Call Management: Handle inbound calls from customers, addressing queries, tracking orders, and managing parts/returns.


• Supplier Communication: Liaise with suppliers to ensure orders are processed within agreed timescales, fostering effective communication throughout.

What We're Looking For:

• Excellent Communication Skills: A confident and professional telephone manner with outstanding communication abilities.


• Sales Environment Thriving: The ability to excel in a fast-paced sales environment, meeting targets and deadlines.


• Customer-Focused Attitude: A commitment to providing the highest level of service to our clients.


• Drive and Ambition: A genuine desire to achieve exceptional results for clients.


• Technical Proficiency: Strong MS Office skills, particularly proficiency in Excel.

Location Note: The office is conveniently located just a 5-minute walk from Glasgow Central train station. Ideally, candidates should be based in Glasgow or the surrounding areas.

Training: Initial training will take place in Glasgow City Centre for 3-6 weeks to ensure you are fully equipped for success before transitioning to work from home.

Our client is entering the busiest trading period for the year and this is an urgent and immediate opportunity - If you're ready to take on this exciting opportunity, please contact us at 0141 226 4041 to discuss your experience and learn more about our client. We look forward to hearing from you soon!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.